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The International Education Exchange (IEE) contest is an exciting opportunity to share presentations with peers globally. Each year at the MUSE Inspire Conference, a number of qualified finalists are judged and the winners enjoy an all-expense paid trip to present their sessions at the MEDITECH user group conference in the United Kingdom. Learn more.

Approved Sessions

The following list of approved sessions was last updated May 11, 2022.

1001 - BCA – Advantages for Data Health

Track: Support & Technology

Presenter: Mike Veerman

Organization: Emanate Health, Covina, California

BCA is a good tool to create dashboards and share data within your health organization. Learn how to easily create a dashboard, and how that can make your key data users effective, saving your programming team time and work. We will cover user access, how BCA works, and BCA’s other features. We will also touch on key successes with BCA at Emanate Health, what areas that will require your attention using BCA, and where BCA may still improve. This session will give a good overview of BCA, whether you and your organization are deciding to take the first step with BCA, or your next steps.

Mike Veerman has been a programmer for Emanate Health for four years, focusing on SQL, BCA, SSRS reports, and SSIS file extracts, among other tasks.

Learning objectives:

• Clear idea what BCA offers
• The potential advantages that BCA can provide
• Like any tool, BCA has some limitations/short-comings, so the listener will have some ideas what those are for BCA.

 

  

1002 - Bed Management Desktop – Expanse Tips & Tricks

Track: Expanse

Presenter: Angela Clark

Organization: Catawba Valley Medical Center, Hickory, North Carolina

Bed Management Desktop has become a staple in our environment at Catawba Valley Medical Center.  It provides real time bed availability and requests while eliminating multiple phone calls and paper versions of bed availability. Tips and tricks of how we use Bed Management Desktop and Expanse enhancements will be demonstrated. Expanse provides items that are more user friendly and allows patient list format for more customization. There are opportunities for improvement but feel this module assists with patient flow from ED or OR to inpatient through discharge.

Angela Clark has worked with MEDITECH as an Informaticist for over 10 years. Prior nursing experience, primarily in the Emergency Department, led to being the EDM module lead and since has expanded to support OM and Bed Management Desktop.

Learning objectives:

• Able to Request a bed
• Manage the Bed Request worklist
• Identify issues/obstacles

 

1003 - Hepatitis C – Extending Care to an Underserved Rural Community through an Interdisciplinary Telehealth Model

Track: Population Health & Analytics

Presenter: Linda P. Williams, PharmD, BCACP, BC-ADM

Organization: Kingman Regional Medical Center, Kingman, Arizona

This presentation will discuss the:

• Unique opportunities and challenges faced in an underserved rural Arizona community to identify and treat Hepatitis C
• Utilization of Collaborative Practice Agreements with Pharmacists to bridge care between community providers and distant hepatologists
• Steps taken within MEDITECH EHR to improve patient care navigation and documentation
• Utilization of MEDITECH Business and Clinical Analytics (BCA) application to identify focus areas and measure outcomes
• Outcomes related to Kingman Regional Medical Center’s Hepatitis C Program

Dr. Linda Williams has been a member of the Kingman community since 2012. She received her Bachelor of Science and Doctor of Pharmacy degree from the University of Michigan-Ann Arbor. Afterwards, she completed an Ambulatory Care Pharmacy Residency with the Veterans Affairs Health Care System located in Lincoln, NE. Her next step led to the southwest, where the opportunity to create and expand ambulatory care pharmacy services at Kingman Regional Medical Center was found. She was instrumental in the development of the KRMC Disease Management Clinic (DMC), utilizing a pharmacist collaborative practice model to bridge care between providers and patients for the management of diabetes, dyslipidemia, hypertension, anticoagulation, and hepatitis C.

Learning objectives:

• Recognize opportunities and challenges faced in an underserved rural community to identify and treat Hepatitis C
• Describe the utilization of Collaborative Practice Agreements with pharmacists to bridge care between community providers and distant hepatologists.
• Explain the MEDITECH EHR changes to improve patient care navigation and documentation
• Use of MEDITECH’s Business and Clinical Analytics (BCA) application to identify focus areas and measure outcomes

 

1005 - Keeping Score: Using Surveillance to Implement Scoring Systems

Track: Patient Care

Presenter: Chris Neumann

Organization: Valley Health System, Ridgewood, New Jersey

Scoring systems have become an important tool when trying to predict changes in a patient’s condition.  Recently Valley used surveillance to implement an automated version of the John’s Hopkins fall risk assessment tool (JHFRAT), eliminating the manual entry by the staff. This session will outline the steps needed to build a scoring system using the surveillance module in MEDITECH. Using both the JHFRAT and Modified Early Warning System (MEWS) scoring systems to show the capabilities or surveillance and what will be needed to implement these systems. 

Chris Neumann has worked as a System Specialist with the Valley Health System since 2013. He was the project lead for Surveillance, Bed Management, EVS, Quality and Risk Management during Valley’s 2015 implementation of 6x.

Learning objectives:

• Ability to re-create scoring systems using your surveillance module
• Find new ways to use surveillance at your facility
• Remove manual entry by the staff and inform staff more quickly

  

1006 - Maximizing ECM for Expanse

Track: Expanse

Presenter: Jeremy Scerra

Organization: Emanate Health, Covina, California

Enterprise Content Management (ECM) can be used with new and existing vendors to import documents directly to the EMR without the need to manually scan. This application also works with COLD feeds for more complex reports. This presentation will show how ECM works and how to maximize the import process for your organization with Expanse.

Jeremy Scerra has 16+ years of experience working with MEDITECH software and products. Emanate Health went LIVE with Expanse from MAGIC on 4/1/19.

Learning objectives:

• How ECM works to upload documents directly to the EMR
• How to use ECM with new and existing vendors
• The difference between using ECM and HL7 for importing documents

 

  

1007 - Microsoft Power BI and Data Repository

Track: Population Health & Analytics

Presenter: Ian Proffer

Organization: Acmeware, Inc.

What is Microsoft Power BI? In this educational session, we’ll introduce the latest data visualization and reporting services and applications offered by Microsoft. With Power BI you can easily and quickly see not just MEDITECH Data Repository information, but data from across or even outside your enterprise, making collaboration easy and decision-making fast. Power BI will impress you with its beautiful interface, instant performance, and deep ability to slice and dice your data any way you want – it’s unlike anything used until now for reporting from Data Repository.

In our session, we’ll provide an overview of the Power BI applications and services and explore how to use them with MEDITECH Data Repository. We’ll see real dashboard and report examples from facilities using the MEDITECH EHR to see how their IT departments are already using Power BI to share and analyze data.

Ian Proffer is Acmeware’s Director of Communication and Training. Before joining Acmeware in 2007, he spent seven years in healthcare IT at Jefferson Healthcare in Port Townsend, WA (a MEDITECH C/S site) and Harborview Medical Center in Seattle. Ian has worked for the last 20 years as a consultant, report writer, database analyst, administrator, and architect, including four years at Microsoft Corp. His practical work experience in healthcare includes database analysis and administration, report and application authoring and development, and user education and training.

Learning objectives:

• Gain knowledge of which Microsoft Power BI tools are available to them to use with MEDITECH DR
• Learn about some of the specific challenges of using Power BI with Data Repository
• Learn how they can begin to reimagine their informatics environment with the latest visualization tools and techniques

 

 

1008 - Patients as Consumers

Track: Leadership & Culture

Presenter: Jonathan Moores

Organization: Citizens Memorial Hospital, Bolivar, Missouri

There is no better time to be a part of the healthcare industry than today! Healthcare consumerism is taking hold and converting our outdated care model and turning it into an approachable, convenient, patient first model – all during a time when our patients need it the most. Please join us to learn the three key areas where healthcare consumerism is taking hold: transparency, convenience of care, and patient empowerment.

Jonathan Moores has worked in healthcare for 13 years. Of that time, he has been part of several innovative projects that have allowed us to re-think how we can deliver healthcare and better serve our patients and community.

Learning objectives:

• Learn how you can address healthcare consumerism from a pro-active approach
• Implement tools MEDITECH has in place today to give patients more transparency, convenience of care, and empowerment
• Rock the boat - break consumers out from the stagnant healthcare model

 

  

1009 - Radiology Contrast – MAR Implementation

Track: Patient Care

Presenter: Kelli Griffith

Organization: Peterson Regional Medical Center, Kerrville, Texas

This presentation will outline the implementation of pharmacy-oversight of radiology contrast.  Presentation will focus on order entry/verification, inventory management, and training of radiology/pharmacy personnel.

Kelli Griffith is the Assistant Director of Pharmacy for Peterson Regional Medical Center, a 124-bed hospital in Kerrville, Texas. Dr. Griffith has been in practice for 16 years, and has experience in the ICU setting, administration, and informatics. She serves on the PRMC Pharmacy and Therapeutics Committee, Antibiotic Stewardship Committee, and Medication Management Committee. She received her Doctor of Pharmacy degree from Texas Tech University Health Sciences Center in 2005.

Learning objectives:

• Identify at least three workflows that increase patient safety
• Describe three processes that will improve communication between ancillary departments
• Define how pharmacy-oversight of radiology contrast can positively influence and improve continuity of care

 

 

 

1010 - Recovering from a (mini) Disaster

Track: Support & Technology

Presenters: Stephanie Alford and Carlos Cuellar

Organization: Peterson Health, Kerrville, Texas

In December 2021, Peterson Health suffered a cluster failure in the data center that impacted over 150 servers and caused a significant loss of integration during the recovery period. The team identified the impacted systems and determined a MEDITECH downtime was needed in order to safeguard processes and reduce the risk to patients and staff. This presentation will review the process and workflow that was necessary to recover from this significant event.

Stephanie Alford has been employed with Peterson Health since 1985, implemented $T RAD and scheduling, then moved to IT to manage the Y2K project. From that point, she assisted in the implementation of many different MEDITECH modules and lead the team for the transition from Magic to 6.x in 2010, and was the hospital's project manager for the migration to Expanse in 2019.

Carlos Cuellar has been employed with Peterson Health since 1998, implemented Magic ITS and became PACS Administrator and ITS Module Coordinator in 2004. Carlos assisted with major MEDITECH projects including transition from Magic to 6.x in 2010 and Expanse migration in 2019. Carlos also served as Project Manager for hospital third-party integrations with voice recognition solution and secure messaging solution. Carlos officially joined the IT department in 2019 as an IT Interface Analyst while continuing PACS Administrator responsibilities for the facility.

Learning objectives:

• Understand the benefit of a strong, supportive leadership
• Understand the importance of comprehensive backups
• Realize the need for creative solutions.

 

 

 

1011 - Reducing C.diff with Advanced Evidence Based Workflows

Track: Patient Care

Presenters: David Byers, MD

Organization: Southern Ohio Medical Center, Portsmouth, Ohio

Evidence shows that C.diff incidence and spread can be prevented by appropriate testing, rapid identification, isolation of patients and optimizing antibiotic prescribing practices. Hear from Southern Ohio Medical Center on how they implemented an advanced set of evidence-based workflows and targeted the appropriate analytics to reduce C.diff in the hospital.

Learning objectives:

• Gain familiarity with the evidence based guidelines for C.diff prevention
• Understand how the C.diff quality improvement project was initiated, planned, and implemented
• Realize how advanced clinical decision support ordering tools, real-time Surveillance monitoring and alerts, BCA analytics, and streamlined workflows can accelerate improved C.diff outcomes

 

 

 

1012 - Regulatory Update

Track: Financials & Regulatory

Presenter: Sherry Montileone

Organization: Citizens Memorial Hospital, Bolivar, Missouri

In this presentation, we'll review 2022 / 2023 regulatory requirements and how to prepare. Topics will include Cures Act, AUC, USCDIv1, No Surprise Billing, Promoting Interoperability and more. We will also discuss options to respect patient consent / privacy and still accomplish required interoperability.

Sherry Montileone has 40 years of IT experience. She has worked with Citizens Memorial Hospital since 2000 assisting with the award-winning implementation of the MEDITECH system (Client server -> Expanse) in multiple Acute, LTC and Clinic settings.

Learning objectives:

• Regulatory deadlines for 2022 and 2023
• Compliance options / configuration
• Options to respect patient privacy and still meet interoperability requirements.

 

  

 

1013 - Capturing Team Conference within the EMR

Track: Patient Care

Presenter: Carroll Castro

Organization: Brooks Rehabilitation, Jacksonville, Florida

Brooks Rehabilitation Hospital struggled with compliance of a signed team conference report within MEDITECH due to an external reporting workflow. Come learn how we turned an external manual process into an electronic internal process within MEDITECH. This new workflow allowed for the internal capture of data and the ability to e-sign resulting in a concise report within MEDITECH with an ultimate goal of increased compliance. This presentation will outline how we utilized formatted data, web templates, scribe functionality and report designer reports to build a more fluid workflow.

Carroll Castro has worked at Brooks Rehabilitation since 2012 in both the clinical and technology arenas. She first joined the team as a staff nurse on the orthopedic unit. Carroll’s experience elevated her to a charge nurse role on the both the Orthopedic and Brain Injury units. In 2017, Brooks began their MEDITECH 6.15 implementation and Carroll’s clinical and leadership knowledge led her to being chosen as the nursing lead for the implementation. Her project experience prepared her post-live to transition into the Nursing Informaticist position. In 2019, Brooks transitioned to MEDITECH Expanse and Carroll was instrumental in the adoption of physicians, nurses, and therapist. Carroll has obtained both her Bachelor's and Master's degrees in Nursing along with certifications in Rehabilitative Nursing and Wound Care. Carroll continues to be responsible for the build, design and optimization for all clinical areas and is working to integrate MEDITECH with various external clinical operations.

Learning objectives:

• Knowledge of the build process for team conference document within the EMR
• Knowledge of scribe functionality with PCM
• Ability to have a complete interdisciplinary team conference with in the EMR

 

  

 

1014 - Transformative Health Care Like No Other: Building a Modern "Smart" Healthcare Facility

Track: Support & Technology

Presenter: Eric Carey

Organization: Valley Health System, Ridgewood, New Jersey

Join us as we discuss Valley Health System’s vision to design a state-of-the-art “smart” facility that promotes excellence in both patient experience and clinical quality. Valley’s new hospital in Paramus, NJ, has technology components to serve every patient, care provider, support services department, vendor, and even its guests. Learn how Valley plans to leverage modern technology and optimize patient care delivery systems, including their anticipated LEED Gold certification. Valley has been a MEDITECH customer since 1994, moving from Magic and Magic-C/S to 6.1 and now Expanse.

The Valley Health System is a $700 million health system in northern New Jersey that includes The Valley Hospital, a 451-bed facility located in Ridgewood NJ, Valley Home Care and Hospice located in Paramus, NJ and The Valley Medical Group, a 300+ member physician organization with locations throughout northern New Jersey and southern New York State.

As Vice President and CIO, Mr. Eric Carey is responsible for the Information Systems and Telecommunications services for the Valley Health System. This includes all services from infrastructure through to end-user customer service, via a 24x7 Service Desk. The department supports all buildings (over 60 locations), including all of the physician practice locations of the Valley Medical Group.

Mr. Carey began at Valley in 1994 as the Manager of Application Development. He was later promoted to Director of Information Systems, and ultimately became VP/CIO in 2010. He has been a leader of the development the Information Systems department from a small group to a full-service department of about 170 staff and leaders. Mr. Carey has been an active participant in many company-wide initiatives in order to make sure that the Information Systems and Telecommunications departments maintain high quality relationships with all of the customers throughout the Valley Health System.

Learning objectives:

• Considerations in building a new facility
• Smart technology review
• What benefits both the patient and the clinician in forward looking technology

 

 

 

1015 - Revenue Cycle: Being Data-Driven

Track: Financials & Regulatory

Presenter: Megan Tully

Organization: Halifax Health, Daytona Beach, Florida

This presentation introduces the concept of being data-driven to support revenue cycle process and basic KPI's and what they mean for the organization.

Megan Tully is a Senior Business Analyst with 10+ years experience as a healthcare professional. She started working front desk operations and has worked at an outsource billing company for FQHC/CHC’s at senior leadership level. Megan earned undergraduate and graduate degrees from the University of Central Florida in Health Administration and Instructional Design and Tech. She specializes in revenue cycle business process improvement, Six Sigma BB certified, and RPA Program Management.

Learning objectives:

• Understand the definition of being data-driven and pros and cons of using data to drive action in the revenue cycle
• Be introduced to key revenue cycle KPI's and what to consider about these metrics
• How to communicate and manage outcomes of data-driven projects related to revenue cycle processes

 

 

 1016 - MEDITECH's Quality Vantage

Track: Expanse

Presenter: Scott Markwith

Organization: Halifax Health, Daytona Beach, Florida

The presentation will cover the process required to configure MEDITECH's Quality Vantage dashboard. The presentation will discuss where to find the SQL scripts and how to download and install them. The demonstration will show how to set-up user rights according to user's job position. Included in the presentation will be the setting up of multiple hospital sites, selecting PI and eCQMs. In addition, users will be able to compile reports to be able to view the measures on the dashboard. Finally, downloading the QRDA 1 file for attesting will be covered as well.

Scott Markwith is a Project Manager at Halifax Health. He has been in the technology field for 30 years with the last 17 years focused on healthcare. He has experience with several Electronic Health Record applications, medical devices, and pharmacy applications. Scott earned a Bachelor's of Science in Technical Management and Master’s of Science in Management both from Embry-Riddle Aeronautical University. In addition, he earned a Project Management Professional (PMP) certification from Project Management Institute (PMI). As a life-long learner, he enjoys the every-changing healthcare landscape.

Learning objectives:

• Users will understand the prerequisite process for gaining access to Quality Vantage
• Understand how to configure Access Groups and assign permissions
• Users will be able to configure the hospital environment for both the Critical Quality Measures (CQMs) and Promoting Interoperability (PI) parameters and measure

 

  

 

1017 - Promoting Interoperability Electronic Case Reporting (eCR)

Track: Expanse

Presenter: Judy Steiner

Organization: Halifax Health, Daytona Beach, Florida

Electronic Case Reporting (eCR) is a new requirement from CMS for 2022 Promoting Interoperability Objective Measure 4: Public Health and Clinical Data Registry Reporting. Reporting diseases and conditions of interest to public healthcare is required by law. Traditionally, health care providers communicated these cases with public health agencies via fax, phone calls or email. This creates large burden on providers and public health care agencies. Electronic Case Reporting automates this process in a real-time exchange between Electronic Health Records (EHRs) and the public health agencies. Attendees will gain an understanding of how to configure MEDITECH Expanse to meet this measure. The process of generating a case report will be discussed from patient’s diagnoses of a reportable condition, entering information in the MEDITECH and it automatically being received from a public health care agency.

Judy Steiner is the Director of Healthcare Information Systems for Halifax Health located in Daytona Beach, Florida. Judy has been a healthcare professional for over 43 years focusing on Information Technology healthcare systems, operations, project management, leadership, and supporting initiatives that improve the health and well-being of patients, leveraging operational cost effectiveness and preparing Halifax Health to meet the challenges of the coming decade in a constantly changing, competitive healthcare market. Judy currently provides leadership for several teams within the enterprise consisting of Application and Oncology Services, MEDITECH Functional Team Leaders (MFTL’s), Medical Informatics, Hospice, and our Home Care Team. Judy is heavily focused on planning and executing enterprise technology solutions to support clinical and business operations, specifically on leveraging information assets and resources for increased enterprise value.

Judy obtained her Masters in Health Services Administration from the University of Central Florida and her Bachelor of Science from Nova Southeastern University. Judy holds certifications in Information Technology, Project Management from George Washington University School of Business and graduated from Halifax Health “Leadership Academy” in conjunction with Harvard University.

 Learning objectives:

• The user will learn that this is a requirement for FY 2022 for the CMS Promoting Interoperability Program (PIP)
• The user will learn the triggers that are required for Diagnosis (SNOMED, ICD-10), Lab Results SNOMED & LOINC, Lab Orders, Medications (CVX, RXNORM, SNOMED) to meet specifications
• The user will learn that they have to be at priority pack 35 or greater in order to implement

 

  

1018 - Data – Need it But …  Which Tool do You Use for the Data? BCA, Registries, or Surveillance?

Track: Support & Technology

Presenter: Reece Perigin

Organization: Palo Pinto General Hospital, Mineral Wells, Texas

Palo Pinto General Hospital went live with 6.1 in 2017 and does not have a DR specialist. In this presentation, we will explore how to use BCA without having a SQL background and utilizing standard tools provided in MEDITECH software.

Topics:

• How we re-launched BCA after it sat on the shelf for three years
• How to pick the right tool to get the correct data BCA or Surveillance or Registries or a report
• How we got the data out to the end users
• Lessons learned

Reece Perigin, Clinical Analyst at Palo Pinto General Hospital, has over 30 years experience with MEDITECH starting with Magic to CS to 6.X to Expanse, and has special interest in Quality, Patient Care and Ambulatory.

 Learning objectives: 

• Able to understand importance of validation of data before implementing BCA Dossiers
• Identify additional tools to provide needed data to the target audience when needed
• Able to identify pros and cons of BCA versus Registry versus Surveillance

 

 

 

1019 - The ABCs of VBC

Track: Population Health & Analytics

Presenter: William Gustin, MD

Organization: Kingman Regional Medical Center, Kingman, Arizona

Value-based care, in its many forms, involves a multifaceted approach to patient care, benchmark reporting, and process improvement. How does your organization evaluate a potential new program or gain a new perspective on the current population solution? By deploying a categorical structure for discovery at Kingman Regional Medical Center, the A.B.C.D.E. Model offers both strategic and tactical awareness for developing a value-based care program.

Dr. William Gustin is an experienced physician informatics leader, with years of experience leading health IT initiatives. In private practice, Dr. Gustin worked for years in Southern California as a hospitalist and served as chair of his Physician Advisory Committee and physician champion for implementing MEDITECH across the health system. He now lives in Nevada and works in Northern Arizona at Kingman Regional Medical Center (KRMC) as well as leads many health IT initiatives for that organization.

Learning objectives:

• Review the necessary steps to initiating a value-based care solution
• Identify key performance indicators and measurement to track the success of a value-based care program
• Understand common obstacles in instituting VBC policies and achieving benchmarks
• Identify tools in the MEDITECH EHR that can be used to support and accelerate value-based care goals

 

 

1020 - MEDITECH Expanse WebED Implementation, Featuring WebED Tracker Surveillance/Alerts

Track: Expanse

Presenter: Kristen Springer

Organization: CalvertHealth Medical Center, Prince Frederick, Maryland

Learn how we are utilizing MEDITECH Web EXPANSE in the Emergency Department at CalvertHealth Medical Center. Not only will you see the new access areas, but we will also explain why we selected certain settings. We will review the display buttons and the documentation updates, and show the Web Tracker layout which includes intuitive alerts and innovative surveillance profiles that we utilize every day to keep our patients safe. Lastly, lessons learned, and valuable tips and tricks will be discussed.  

After receiving her Bachelor's degree in Clinical Laboratory Science in 1995 from the Medical College of Virginia, Kristen Springer began her career at Calvert Memorial Hospital as a Medical Technologist in the Laboratory. After 13 years, during which she assisted in the Microbiology build of MEDITECH Magic, Kristen transitioned to the Information Technology Department. In October of 2016, the facility went LIVE with MEDITECH 6.15. Through this transition, she advanced in MEDITECH rule building and Report Designer. She was then recruited to take a role in the fast-paced Emergency Department. In May of 2021, the facility implemented the Web Version of Expanse for the Physicians. While working directly with physicians, the facility created a platform with alerts that provide an optimal environment for the best patient care we can provide. Currently, Kristen is also enrolled in a Masters of Leadership program at Walden University. In her presentation, she would like to share her work and help empower you to build your own model in the Web Version of Expanse in your facilities as she takes you through their 2021 implementation!

Learning objectives:

• Learners will get a complete overview of how to implement the Web Version of MEDITECH Expanse for physicians
• Learners will be provided specific directions on locating new parameters and access in MEDITECH Expanse
• Learners will develop skills to create a Patient List Format using Alerts and Surveillance

 

 

 

1021 - Reverse Blood Transfusion Decision with a Single Click

Track: Expanse

Presenter: Merlin Neu

Organization: Halifax Health, Daytona Beach, Florida 

Learn how to replace a cumbersome and time-consuming process with a rule-driven protocol to assist providers to reverse the blood transfusion decision a single click.

Merlin Neu is a Clinical Informaticist in the Medical Informatics department at Halifax Medical Center. He has been working with multiple MEDITECH modules in different roles in various hospitals.

Learning objectives:

• Describe the process to reverse the blood transfusion decision with a single click
• Understand the importance of streamlining the process
• Improve interdisciplinary workflow and prevent essential delay in care

 

 

 

1022 - MEDITECH Virtual On Demand Care – Seeking the Best Telehealth Fit

Track: Expanse

Presenters: Trevor Clere and Eric Gasser

Organization: Wooster Community Hospital, Wooster, Ohio 

Wooster Community Hospital was an early adopter of telehealth. The system gained a great deal of traction through the pandemic, but has waned in utilization. At WCH, the IT culture is, “if it is done in MEDITECH, that is where we do it" and MEDITECH was a great partner in telehealth during the pandemic. As use waned, and MEDITECH functionality was proven, the decision was made to consolidate systems and workflows and continue in our community-based, independent health system ways.

Trevor Clere, BS, MBA, Director of Information Systems at Wooster Community Hospital, began his career in health care as a tray passer, then dish room operator. He left that while in school to become a cytotechnologist; supporting himself along the way as a waiter, tending bar, and DJ’ing small local events. After spending many years behind a microscope, Trevor decided he wasn’t fit for that role and went to graduate school to attain an MBA in Finance and Hospital Administration. He slid into IT to enable and support the ancillary hospital departments. His next challenge was to support the struggling document scanning and archival processes satellite to MEDITECH Magic. He has been in a leadership position in hospital IT for almost 20 years and truly enjoys what he does.

Learning objectives:

• Understand the various and sundry ways care is provided remotely
• Experience the patient onboarding process and delivery of care with MEDITECH VODC
• Understand challenges in implementing the MEDITECH VODC at Wooster Community Hospital

 

1024 - Safety Assurance Factors for EHR Resilience (SAFER) Guides

Track: Financials & Regulatory

Presenter: Jessica Scheer

Organization: Halifax Health, Daytona Beach, Florida

Healthcare organizations have been attesting to Meaningful Use and Promoting Interoperability (PI) for several years. Newly required for calendar year 2022 PI attestation, under the Protect Patient Health Information Objective, are the Safety Assurance Factors for EHR Resilience (SAFER) Guides. Intended as a self-performed risk assessment of the safety of processes, policies, procedures, and system configurations, SAFER Guides will help healthcare organizations identify areas of weakness and optimize the safe use of EHRs in protecting their patients’ health information. This presentation will review the history of PI, introduce the nine SAFER Guides and Recommended Practices, how to navigate and implement the SAFER Guides, and the resources available to help your healthcare organization perform this risk assessment.

Jessica Scheer has been a Registered Nurse for 15 years and is currently a Senior Business Analyst in Medical Informatics at Halifax Health in Daytona Beach, Florida. Jessica began her nursing career in Critical Care and then transitioned to a clinical care and administration role with an Outpatient Medical, GYN, and Radiation Oncology Center. There, Jessica worked closely with the Clinical and Information Technology teams to better leverage the electronic health records system to improve patient quality of care and outcomes, workflows, and to meet other clinical and regulatory compliance needs. Jessica recently transitioned into Medical Informatics to share her experience across the hospital enterprise.

Learning objectives:

• Identify updates to Promoting Interoperability requirements for calendar year 2022
• Navigate and use the SAFER Guides Worksheets
• Identify resources available to assist in completing SAFER Guides Risk Assessment

 

 

 1025 - The Power and Many Uses of Registries

Track: Expanse

Presenter: Kristie Brown

Organization: Huron Consulting Group

MEDITECH sends a variety of standard registries to help with population health management, but there are some many other ways registries can help with patients in your organization. This will be a high-level overview of the standard content registries, Population Health integration, other ways to use registries, and things to consider when building registries.

Kristie Brown is a highly experienced Clinical Consultant with extensive expertise in MEDITECH’s 6.1 platform in both the ambulatory and acute setting. She possesses over 18 years of healthcare IT experience and brings forth vast expertise, lessons learned and best practices. Her MEDITECH roles include implementations, post live optimizations, application support, network administration, training, physician relationships and current to future state workflows. Kristie has proven success in assisting organizations with MEDITECH 6.1 Ambulatory projects/implementations and is known as an industry expert in this area.

Learning objectives:

• How to care for certain populations of patients and track their care and notice any trends that need to be addressed on an individual patient level as well as a community level
• Other uses for registries – besides the standard content registries, you can create registries to help with other items that are not just population specific based on a chronic condition
• We will discuss various ways you can add or remove patients and show examples of dates and order facts that are useful

 

  

 

1026 - MEDITECH Regulatory & Quality Reporting: Quality Vantage – HQR Self-Submission

Track: Expanse

Presenters: James Duffey and Mallory Palmer

Organizations: Liberty Street Partners; Tri Valley Health System, Cambridge, Nebraska

This presentation will provide an overview of the MEDITECH EHR applications and tools being utilized by Tri Valley Health with their 6.15/EXPANSE system. It will outline how they are accomplishing their regulatory and quality reporting needs. This will also include an understanding of what it will take for facilities to accomplish their CMS reporting requirements while leveraging the HQR and QPP web-portals.

Topics to be covered:

• Regulatory Programs
• MEDITECH EHR Applications and Tools
• CMS Programs and Portals
• Facility Roles & Responsibilities
• Workflow and Gap Analysis
• Benefits and ROI

As the Director of Technical Services at Liberty Street Partners, James Duffey is excited to join long-time colleagues and friends to expand and grow our services and solutions. He works with vendors, organizations, and facilities to provide their IT departments with the most cost effective and quality services related to their system migration, delivery, and support needs. As an organization, they believe in leveraging tools and previous experiences to add value and minimize costs for their clients.

Mallory Palmer is a Clinical Informatics Specialist for Tri Valley Health System. She has worked at Tri Valley for more than five years, and has over 15 years in HIT experience with MEDITECH and other EMRs. Mallory is the liaison for anything MEDITECH related at the facility. This includes, but is not limited to, setting up and training new users, support, managing and building workflows and best practices, code updates and meaningful use reporting.

Tri Valley Health System is a 25-bed Critical Access Hospital located in Cambridge, Nebraska. It has a small inpatient wing, emergency department and offers LDR and Swing Bed services. It also has Rehab, Respiratory, Lab, Assisted Living, and Imaging departments as well as a Surgical Suite and three clinics. All departments in the entire hospital (including dietary, quality, executive team) use MEDITECH except for Plant Operations and Environmental Services.

Learning objectives:

• Understand what the Quality Vantage tool provides to organization and its functionality
• Explains how to setup the system based upon your organizations resources and expertise
• Outlines how to perform self submission using the MEDITECH tools and CMS portals and reduce vendor cost/IT spend

 

 

  

1027 - Cloud Computing 101

Track: Support & Technology

Presenter: Tarek Gerges

Organization: Humboldt Park Health, Chicago, Illinois

There is no doubt that cloud computing will become a part of our life. This presentation will explain cloud computing and show you how you can benefit from it.

Tarek Gerges, a Senior Application Analyst with Humboldt Park Health, entered the IT world 20 years ago. He has held multiple positions through the years in IT, mainly in healthcare. Tarek's strengths are in business intelligence, data migrations, data management, HL7, and networking. He is married and has three children.

Learning objectives:

• Learn about cloud computing
• Decide if Office 365 is the way to go for their organization or not
• Learn about tools to migrate to the cloud

 

 

 

1028 - MaaS Migration

Track: Expanse

Presenter: John Lim

Organization: Healthcare Triangle

For the MaaS (MEDITECH as a Service) offering of Expanse, MEDITECH has made some fundamental changes in the way the system is implemented that requires us to plan thoughtfully prior to the actual build. This presentation will outline ways your health system can take full advantage of all the new features of the system. We will review the process of the implementation and provide recommendations for optimizing the planning and build for sites moving from Magic & C/S to the Expanse platform.

John Lim is Principal Consultant with Healthcare Triangle. He has 34 years of MEDITECH experience, with 24 years as consultant, specializing in patient access, revenue cycle, financial, MIS applications, and MEDITECH implementations. John is a former presenter at previous the MUSE Inspire conferences.

Learning objectives:

• Attendees will have insight and better understanding of the implementation process MEDITECH deploy for MaaS sites
• Attendees will learn what they need to do prior to meeting with MEDITECH implementation team for the first time
• Attendees will be introduced to the divided build effort between the site and the MEDITECH team, and how to be effective with the joined effort; and attendees will learn the capabilities of Expanse and use this opportunity to take full advantage the migration

 

 

 

1029 - Are Your Business Payments Safe?

Track: Support & Technology

Presenters: Michael Johnson and Sierre Lindgren

Organization: Paymerang

The key to understanding payment fraud is not assuming if your organization will be victimized, but when. Over 74% of organizations were targets of payment fraud in 2020. Accounting teams have no time to lose in mitigating the risk of safeguarding banking information and ensuring the integrity of their accounting system. Automating payments, such as virtual cards and ACH transactions, provides greater protection than paper checks. This session will help your team develop proactive and defensive tactics to best protect your organization from cyberthreats.

Mike Johnson, Vice President Business Development, has over 20 years of experience in finance, with over 12 years in healthcare. Michael is a member numerous state and national healthcare associations and has extensive experience working with finance teams in the Healthcare space, and his ability to deliver to clients and build strong relationships has made him an asset to the Paymerang team.

Sierre Lindgren, Senior Fraud Analyst, oversees the fraud team at Paymerang. Sierre graduated from Virginia Commonwealth University with degrees in Psychology and Criminal Justice. Before joining Paymerang, she worked in the finance industry for over 11 years. The last five years working for a local financial institution she focused on ACH, debit card, and wire fraud. When she is not fighting fraud, she is enjoying family time on the Rappahannock River.

Learning objectives:

• Discuss growing payment fraud risks to your organization
• Highlight recent payment fraud incidents that have impacted businesses
• Training tactics to educate your team on defense mechanisms and best practices and ability to safeguard your business through automation

 

  

 

1030 - Uncertain How to Train Clinicians on MEDITECH This Year? Tips for Adding Virtual Learning to your EHR Training Strategy

Track: Leadership & Culture

Presenter: Linda Hainlen

Organization: Sedona Learning Solutions

Uncertain is an all too familiar word for healthcare executives facing the year ahead. Clinicians are weary, staffing is a constant challenge and hospitals continue to operate beyond capacity. MEDITECH training certainly presents unique challenges as well. Many are turning to virtual tutorials but how do you successfully transition to electronic learning and not loose outcomes and satisfaction? This session will help you approach learning with certainty.

Linda Hainlen is the Director of Business Development at Sedona Learning Solutions, a Kirkpatrick Certified Facilitator, and an international author. She served as Director of Learning Solutions for IU Health in Indianapolis, IN for 18 years. Linda is an engaging facilitator and presenter, who authentically and successfully connects with audiences by bringing concepts to life through sharing her own experiences from working in healthcare.  Her practical and genuine approach inspires participants not only in thinking but in applying their newfound knowledge and skills.

Learning objectives:

• The participant will learn how to maximize the advantages of virtual and in-person training
• The participant will leave with guidance on how to select online tutorials
• The participant will learn how to support clinicians who learn using virtual tools to increase satisfaction and adoption

 

  

 

1031 - Dynamic Color Med/IV Labels in PHA

Track: Support & Technology

Presenter: Andrew Ventura

Organization: Augusta Health, Fishersville, Vermont

Take your pharmacy label printing from thermal B&W to dynamic color output that improves RPh and RN satisfaction, patient safety, and efficiency. No complex middleware or NPR macros of printer escape code required. You’ll gain from our lessons learned and leave with enough information to roll out a similar system at your facility for minimal cost and support.

Andrew Ventura has been a Pharmacy Informaticist at Augusta Health for nine years. He enjoys bridging the language gap between clinical and technical teams, and is somewhat infamous for leveraging outside the box solutions (both in workflow and NPR code) to get more out of their client server platform than MEDITECH usually expects to be possible.

 

 

 

1032 - BCA Optimization Story

Track: Population Health & Analytics

Presenters: Mallory Palmer and James Duffey

Organizations: Tri Valley Health System, Cambridge, Nebraska; Liberty Street Partners

This presentation will outline the efforts undertaken by Tri Valley Health to optimize the use of our organizations MEDITECH EHR (6.15/EXPANSE) and Data Repository, SQL Server database-data. By leveraging the Business & Clinical Analytics dashboards and tools, our facility was able to administer dashboards and data to numerous service lines to assist the with meeting reporting and analytics needs. 

The following areas will be covered during this BCA presentation:

• Universe-Environment
• Configuration & Setup
• Administering Users
• Sample Dashboards-Data Models
  • Service Areas
  • Objectives
  • Dashboard Examples
• Roles & Responsibilities
• BCA Support-Forums
• BCA ROI

Mallory Palmer is a Clinical Informatics Specialist for Tri Valley Health System. She has worked at Tri Valley for more than five years, and has over 15 years in HIT experience with MEDITECH and other EMRs. Mallory is the liaison for anything MEDITECH related at the facility. This includes, but is not limited to, setting up and training new users, support, managing and building workflows and best practices, code updates and meaningful use reporting.

Tri Valley Health System is a 25-bed Critical Access Hospital located in Cambridge, Nebraska. It has a small inpatient wing, emergency department and offers LDR and Swing Bed services. It also has Rehab, Respiratory, Lab, Assisted Living, and Imaging departments as well as a Surgical Suite and three clinics. All departments in the entire hospital (including dietary, quality, executive team) use MEDITECH except for Plant Operations and Environmental Services.

As the Director of Technical Services at Liberty Street Partners, James Duffey is excited to join long-time colleagues and friends to expand and grow our services and solutions. He works with vendors, organizations, and facilities to provide their IT departments with the most cost effective and quality services related to their system migration, delivery, and support needs. As an organization, they believe in leveraging tools and previous experiences to add value and minimize costs for their clients.

Learning objectives:

• How to optimize BCA and tools if not currently using tool
• How to develop and administer BCA/tools to users using existing resources
• Understand the type of date models and dashboards which can be developed and administered to facility departments

 

 

 

1033 - Behavioral Healthcare and Expanse

Track: Expanse

Presenter: Debbie Taber

Organization: Ozarks Healthcare, West Plains, Missouri

Attend this presentation to learn how we set up our behavioral health system in Expanse. Topics to be discussed include access, documentation, and registry.

Debbie Taber, IT Applications, has been a nurse for 12 years. She has worked for Ozarks Healthcare for entire nursing career, including the Neuro Psych department for eight years, and Chronic Care Nursing for one year. Debbie has worked as an Ambulatory IT Analyst for three years now.

Learning objectives:

• Learn how we set up Confidential Behavioral Health Access versus how we set up our non-behavioral health users
• Review the different kind of documentation we have set up for all areas of Behavioral Health
• Learn how we utilize registry to help track patient caseload

1034 - Charge Forwarding Setup and Considerations

Track: Financials & Regulatory

Presenter: Terry Mitchell

Organization: Huron Consulting Group

Attendees should gain an overall understand of the Charge Forwarding Set Up and how Charge Forwarding fits with the Enterprise Business Plan and GL Structure. Learn about – and see examples of – two different options.

Terry Mitchell is a Healthcare Tech Manager at Huron Consulting Group.

Learning objectives:

• Understand the MEDITECH Enterprise Business Plan and how it relates to GL Revenue Reporting
• Understand the various methods of Charge Forwarding and explore some examples of each
• Developing the organization’s Charge Forwarding plan

 

 

1035 - How to Survive and Achieve an On-Time Go Live During a Pandemic

Track: Leadership & Culture

Presenters: Karen Parker

Organization: Huron Consulting

Northern Regional began their journey to Expanse during the height of the pandemic. As the pandemic continued, the organization was faced with staffing issues that affected their implementation and go live. Changing the go live date was not an option. During this session we will look at challenges faced by a community hospital as it implemented Expanse during the height of the Covid pandemic and how they overcame those challenges for an on time go live.

Karen Parker is a senior level informatics nurse/consultant with over 25 years of experience implementing and optimizing MEDITECH. She is a MEDITECH READY-certified Ambulatory Process Design Lead. Most recently, she has served as Project Manager and Ambulatory Lead in which the project was implemented on time with no delays. Karen has excellent communication and organizational skills.

Learning objectives:

• Understanding the initial plan developed by Northern Regional and their use of virtual sessions
• Understand what can be done when staffing needs are greater than the project priorities
• Understand how even in a staffing crunch, they were able to find go live support within their own organization

 

1036 - Maximize Your Technology Investment to Reach Complex Interoperability Goals

Track: Patient Care

Presenter: Victoria Torrez

Organization: Great Falls Clinic, Great Falls, Montana

As hospitals strive to meet their functional interoperability initiatives, while being mindful of promoting interoperability requirements, they need to be able to connect many different complex systems inside and outside the four walls of the hospital. The benefits of a streamlined integration landscape are numerous: immediate ROI, improved workflows leading to better relationships with providers and vendor partners, and improved patient care. The challenge is that not all hospitals or their IT departments have the right technology or resources in place. Capital is a challenge in most institutions and is often amplified in a small community hospital setting. 

Great Falls Clinic evaluated its IT staff and infrastructure, with the goal of accomplishing current and long-term interoperability objectives with cost efficiency and long-term maintenance in mind.

Victoria Torrez MSN RN is the Information Technology Manager at Great Falls Clinic.

Learning objectives:

• How they improved patient care by developing key integrations with third parties to allow for more comprehensive healthcare
• How to successfully interface billing from multiple vendors within MEDITECH
• How to identify the right services partner to augment staffing limitations and create simplified workflows within the hospital

 

 

 

1037 - New Approaches to Security Challenges

Track: Support & Technology

Presenters: Mike Donahue, Trevor Clere

Organization: CloudWave; Wooster Community Hospital Health System, Wooster, Ohio

The last few years have demonstrated that security threats are only getting worse, and now many “nice to have” security strategies and approaches are now “must haves.” This is being reinforced by the new requirements being instituted by cybersecurity insurance providers. Items such as multi-factor authentication (MFA/2FA), air-gapped backups, Endpoint/Managed Detection and Response (EDR/MDR) technologies and solutions, and most recently, immutable backups, are now being mandated to protect healthcare systems.

Join us to learn about evaluating options when developing a security strategy and a planning to implement solutions that proactively protect data and comply with requirements. We will share the organization’s experience creating a strong security stance while preserving budgets and avoiding IT burnout.

Mike Donahue, Director of Solution Engineering at CloudWave, has years of hands-on experience with designing, configuring, deploying, and supporting technology solutions for MEDITECH.

Trevor Clere, BS, MBA, Director of Information Systems at Wooster Community Hospital, began his career in health care as a tray passer, then dish room operator. He left that while in school to become a cytotechnologist, supporting himself along the way as a waiter, tending bar, and DJ’ing small local events. After spending many years behind a microscope, Trevor decided he wasn’t fit for that role and went to graduate school to attain an MBA in Finance and Hospital Administration. He slid into IT to enable and support the ancillary hospital departments. His next challenge was to support the struggling document scanning and archival processes satellite to MEDITECH Magic. He has been in a leadership position in hospital IT for almost 20 years and truly enjoys what he does.

Learning objectives:

• Learn criteria for evaluating security technologies and options against current requirements
• Learn how to develop a security strategy to meet the organization's needs
• Understand how one community hospital implemented newer security technologies to proactively protect their environment

1039 - Four Implementation Project Killers

Track: Expanse

Presenter: Bob Gronberg

Organization: CereCore

Large-scale HIT/EHR implementation are very complex, time and resource-intensive and have many, many project workstreams all continuously moving toward the anticipated Go-LIVE. Many things can derail a well-planned project. We will talk about four of the project killers that we see all too often. We will review what should be set up at the start of the project, and what techniques and focus items should get attention throughout the project’s timeline.

Bob Gronberg, Sr. Director, MEDITECH Professional Services, brings more than 30 years of healthcare IT experience, having program and project managed dozens of successful MEDITECH implementations, provided executive leadership for consulting and software organizations as well as led hospital IT organizations in both community and pediatric medical centers.

Learning objectives:

• Gain insight into the most prevalent project killers
• Learn about how to spend early planning efforts and what areas are most important
• Governance and reporting ideas for successful projects

 

 

1040 - Failing Points: Project or Methodology?

Track: Expanse

Presenter: Doreen DeGroff

Organization: CereCore

There are dozens of “Project Management Methodologies”, yet studies show that more than 60% of IT projects fail. This presentation explores key project failure reasons and how poor decision management can sink even the most solid project management plans. We will present an approach that could address these failure points – even putting your projects back into the win column.

Doreen DeGroff is a Senior Product Director of MEDITECH consulting services at CereCore. She started in the hospital setting as a patient access director and has over 35 years of experience focusing on process improvement, revenue cycle management, and regulatory compliance initiatives in all healthcare settings.

Learning objectives:

• What are key reasons for project failure?
• What is Decision Management?
• What does Decision Management do for project outcomes?

 

 

 

1041 - Mitigating Cybersecurity: Practical Approach to Building Your Identity & Access Management Roadmap

Track: Expanse

Presenter: Lee Howard

Organization: Forward Advantage

If there were no identities and no access, there wouldn’t be a need for cybersecurity! But the reality is there are. With cybersecurity at the forefront of IT strategies, it’s important to take a step back and assess what you need to get started, and how to create a sustainable program that brings quick business value and fits within your organizations budget. This session will review practical steps on how to identify the current stage of your Identity and Access Management (IAM) strategy, inventory and assess your technology stack, then utilize that data to build a roadmap for a successful strategy.

Lee Howard is Vice President of Client Services for Forward Advantage, Inc. and has over 20 years of experience in healthcare information technology. Lee oversees the smooth communication between the company and its customers and associates. His teams focus on providing solutions and services for the company’s information exchange and faxing solutions, as well as identity & access management solutions.

Learning objectives:

• Identify the key stages of IAM maturity
• Create a list of technologies to assess for building a successful IAM strategy
• Discuss the steps for optimizing an IAM strategy
• How to justify the IAM roadmap that will bring immediate value to your organization

 

  

1042 - Optimize MEDITECH Expanse with a Secure and Convenient Mobile Strategy

Track: Expanse

Presenter: Lee Howard and David Dean

Organization: Forward Advantage; ACS Medihealth

Creating a strategy to support mobility and ambulatory workflows is critical to success when using a web-based EHR. We have helped multiple MEDITECH customers select the right technologies and workflows to maximize physician & patient satisfaction. We will share some of his firsthand experiences and lessons learned, plus helpful tips for things you will need to consider in advance.

Lee Howard is Vice President of Client Services for Forward Advantage, Inc. and has over 20 years of experience in healthcare information technology. Lee oversees the smooth communication between the company and its customers and associates. His teams focus on providing solutions and services for the company’s information exchange and faxing solutions, as well as identity & access management solutions.

David Dean has 28+ years of experience as a strategic and innovative leader and business partner of MEDITECH. Mr. Dean is a recognized subject matter expert in healthcare information technology as evidenced by his partnerships with industry leaders. Mr. Dean has a proven ability to identify, implement and maintain business in all five of the vertical markets that ACS supports. Mr. Dean has built decades long business relationships that have resulted in repeat business and numerous word of mouth referrals from satisfied customers. Mr. Dean travels extensively to do onsite evaluations to design, develop, and implement business solutions that result in improved quality, usability, and profit for his customers. As a thought leader, Mr. Dean is frequently asked to speak at both national and international level conferences.

Learning objectives:

• Uncover opportunities to improve workflow inefficiencies as you migrate to Expanse
• Understand the benefits and pitfalls of mobility at the point of care
• Learn the steps for looking at a device strategy as a whole- from device management, selection of devices, managing updates, security, and software
• Gain tips for evaluating security vs. convenience for your clinical staff

 

 

1043 - Patients Want an Amazon Experience: How to Build a Consumer-Focused and Branded Patient Experience Across the Health System

Track: Patient Care

Presenters: Audrey Brislin and Brian Davis

Organization: Forward Advantage; Magnolia Regional Health Center, Corinth, Mississippi

Scheduled: Monday May 16 at 2:30 pm

Creating a comprehensive digital strategy that aligns branding and patient experience is something many health systems are challenged with in today’s consumer driven environment. How do you coordinate multiple patient engagement strategies within the health system and bring together independent patient engagement tools and initiatives under one umbrella while keeping the patient at the center?

Hear how Magnolia Regional Medical Center is approaching their digital strategy across the health system operationally, with an integrated approach, so consumers have a consistent experience with the brand throughout their continuum of care.

 

Audrey Brislin is AVP of Marketing & Product Management at Forward Advantage and has worked in software & technology for most of her career, spending the past 10 years in healthcare marketing. Audrey is working alongside Forward Advantage development teams and customers to bring a solution to market that integrates a health system’s patient engagement initiatives with the EHR to provide a consistent experience for patients in their health journeys.

Brian Davis is the CIO at Magnolia Regional Medical Center in Corinth, Mississippi

Learning objectives:

• The drivers impacting the need for consumer-driven digital solutions
• How to approach an overall digital strategy, and the key players you should involve in your organization
• Tips on creating a branded experience for patients, while leveraging your MEDITECH EHR
• Steps to take to operationalize your strategy and ensure the technologies you implement align with operations of the hospital

 

 

1044 - Health System Acquisitions & A Pathway to Implementations: Considerations for IT

Track: Leadership & Culture

Presenter: Margaret Campbell

Organization: HealthNET Systems Consulting, Inc.

Would you like to learn how to successfully project manage a major multi-facility MEDITECH implementation, particularly one that results from a merger or an acquisition? During this presentation, we will help attendees understand and address IT’s importance and the role it plays in MEDITECH implementations during healthcare system mergers and acquisitions (M&A). We will introduce a roadmap / methodology / framework you can follow from acquisition to implementation and beyond that uses industry, MEDITECH, and successful healthcare organizations’ best practices.

Topics to be covered include:

• Overview of recent M&A activity and trends across healthcare
• IT planning and activities during the acquisition phase
• Transition Service Agreements (TSAs)
• Understanding Total Cost of Ownership (TCO)
• IT planning and activities during the implementation phase
• Bonus: How to Succeed Remotely (e.g., during COVID)
• Post live optimization and TSA termination

Margaret Campbell, Vice President with HealthNET Systems Consulting, has 25+ years of healthcare experience including information systems management, strategic and tactical planning, software implementations, and program and project management in clinical, administrative and finance areas. Recently, she served as IT Program Manager at Steward Health Care for the acquisition of five Florida hospitals and practices, as well as the implementation of MEDITECH Expanse. Prior to that, Margaret program managed the MEDITECH implementation of 18 Steward Health Care hospitals across Arizona, Texas, Utah, Arkansas, and Louisiana. All 18 hospitals went LIVE on MEDITECH in less than three months during COVID, with successful results that included being on-time and on-budget. Margaret was charged with leading the implementations using MEDITECH READY methodology as well as PMO standards and practices. 

As a former CIO, and currently as a consultant, she has designed and managed both small and large-scale projects for hospitals, long term care facilities, medical equipment companies, and physician organizations. She has direct experience planning and managing multi-hospital HIS implementations including full integrations, CPOE, clinical and physician documentation, revenue cycle, successful attestation of Meaningful Use, implementation of HIE, and achievement of HIMSS Analytics Adoption Model, and has helped organizations achieve CHIME Most Wired awards. Margaret’s leadership, project management skills and experiences have proven effective in roles of interim CIO as well as program manager for large scale acquisitions and implementations. Results driven and people oriented, Margaret enjoys working in project management and information systems.

Learning objectives:

• Describe the importance and impact that IT has on healthcare mergers and acquisitions
• Follow a roadmap / methodology / framework from acquisition to implementation to optimization that uses industry, MEDITECH, and successful healthcare organizations’ best practices
• Explain recent trends in healthcare mergers and acquisitions

 

 

 

1045 - Understanding the Client Server to Expanse MIS Migration Option

Track: Expanse

Presenter: Kevin Hick

Organization: Healthtech Consultants

In a MEDITECH Client Server 5.x to Expanse implementation, the option to conduct a MIS migration is offered by MEDITECH to the facility. This one-time MIS migration using the Upgrade Tool (UPT) has the potential to migrate up to 124 MIS dictionaries and possibly reducing dictionary build times. This presentation will outline the steps used to complete the migration from the setup of the Upgrade Tool, the decision process used to select the MIS dictionaries to be included in the migration, the configuration within the tool to implement those decisions and final steps required to execute the migration.

Kevin Hick, Senior Consultant, is experienced consultant with the MEDITECH Magic, Client Server and Expanse systems. He is specialized in MEDITECH infrastructure and the UNV, MIS and CMS modules. He possesses over 30 years of healthcare IT experience and brings forth vast expertise, lessons learned and best practices. His MEDITECH roles include implementations, application support, technical infrastructure support and training. Kevin has proven success in assisting organizations with MEDITECH projects and implementations.

Learning objectives:

• Gain a general understanding of the C/S to Expanse MIS Migration setup and workflow
• Describe the four ways a dictionary can be configured to migrate from C/S to Expanse
• Describe the two post MIS migration options available

 

 

 

1046 - Where Do Nurses Fall in CPOE Implementations?

Track: Patient Care

Presenter: Alison Macdonald

Organization: Healthtech Consultants

With patient care becoming increasingly digitalized, electronic health records still need improvements to better convey complex nursing care instructions. Gone are the days of order sets with easy-to-follow bundles of information presented in nifty diagrams, tables, algorithms, and bulleted instructions. Each instruction and order need to equate to single orders that often go in different areas of the EMR.

Physician workflows often direct the design of CPOE and order sets, but it is also imperative that the output of the orders is clear and safe for the user that will be executing them. This session will delve into strategies to make sure order set outputs paid attention to just as much of order sets in the design process, which is often an after-thought. It will also present approaches that project teams can leverage when introducing CPOE in their 6.x platform or doing a complete Expanse migration or implementation. The strategies focus on how to standardize the order outputs to ensure clarity and ease of use, both for users entering and receiving the orders, while ensuring safe ordering practices. These strategies will facilitate and accelerate the design and build of order sets and to avoid analysis paralysis and rework.

Alison Macdonald is a Consultant with Healthtech Consultants.

Learning objectives:

• Identify challenges that they might encounter in their organization during a CPOE implementation or optimization
• Describe the advantages of developing a close relationship between the CPOE and PCS/EDM/SUR teams early in the project
• Understand how important standardization and planning can help improve the order sets development process as well as the quality and safety of the final product

 

 

  

1047 - MM/SUR Interface

Track: Expanse

Presenter: Alan Elefson

Organization: Huron Consulting Group

The MM/SUR interface is incredibly important for efficient processing for both the surgery staff and the MM staff. It has several areas where sites can have issues and most stem form lack of knowledge and incorrect setup. This presentation will review the common MM/SUR interface issues and provide a general understanding for how to investigate and fix those issues.

Alan Elefson, Senior Consultant with Huron Consulting Group, is a long-time consultant for MEDITECH MM and AP modules for all MEDITECH versions (MAGIC, CS, 6.0, 6.1, 6.X, and Expanse).  Alan has worked with over a hundred MEDITECH hospitals in his career. He presented at the 2019 MUSE conference on MM and AP enhancements in MEDITECH.

Learning objectives:

• Understand the importance of accurate quantity on hand is for proper MM/SUR Interface processing
• Understand the typical issues between MM and SUR and how to investigate and fix them
• Understand consignment/bill only options

 

 

1048 - MM and AP Automation

Track: Expanse

Presenter: Alan Elefson

Organization: Huron Consulting Group

Too many hospitals’ MM and AP departments do manual processes when automated processes are available in MEDITECH and are easy to use. This presentation will review areas where MEDITECH automated routines can replace manual processes which can save manual labor costs.

Alan Elefson, Senior Consultant with Huron Consulting Group, is a long-time consultant for MEDITECH MM and AP modules for all MEDITECH versions (MAGIC, CS, 6.0, 6.1, 6.X, and Expanse).  Alan has worked with over a hundred MEDITECH hospitals in his career. He presented at the 2019 MUSE conference on MM and AP enhancements in MEDITECH.

Learning objectives:

• Understand the areas within MM and AP that can be automated
• Understand the benefits of automating routines in MM and AP
• Understand the work and effort needed to automate MM and AP routines

 

  

1049 - Pre-Service Financial Engagement Strategies

Track: Financials & Regulatory

Presenter: John Jacobs

Organization: InstaMed, a J.P. Morgan Company

Healthcare organizations face unique challenges when collecting patient payments. Increased financial responsibility and limited interaction with patients before or during a visit can make it difficult to collect patient balances. The right tools and technology can help drive more payments and relieve the burden on smaller front and back-office teams to collect.

John Jacobs brings to InstaMed over 20 years of payment processing experience. Prior to joining InstaMed, John managed reseller partnerships at Moneris one of North America’s leading payment providers offering credit, debit, wireless, and online payment services. Prior to Moneris, John worked in business development roles with various companies in electronic payments space to include Online Resources and Princeton eCom. John began his career with CheckFree Corporation in their Atlanta, GA office.  John graduated from Mississippi State University with a Bachelor of Arts in Business Administration. In his free time, John enjoys cycling with his wife and spending time family and friends.

Learning objectives:

• Improve financial engagement upfront with pre-service tools
• Leverage patient insights to personalize the payment journey
• Communicate payment options and expectations with patients
• Securely save credit/debit cards on file to automate collections and payment plans

 

  

1050 - Precision Medicine: Changing the Face of Healthcare in Every Community

Track: Expanse

Presenter: Jennifer Ford

Organization: MEDITECH

Genomics is a science that ebbs into every corner of healthcare from Cardiology to Endocrinology, Rare Diseases, Pediatrics, Oncology and many more.  There are many challenges to bringing genetic data into the Electronic Health Record and making precision medicine a reality for clinicians across the care continuum. Siloed data, lack of interoperability, and minimal Electronic Health Record integration are just a few.

Clinicians who have not received specialized training in genetics need EHR-based genomic workflows and embedded guidance to effectively use genomic data. This includes simplified processes built into the EHR for not only ordering genetic tests and receiving results (directly into the EHR, as discrete data), but also displaying results in meaningful, actionable ways (with Clinical Decision Support and guidance). This extends into daily patient care and leveraging the results to understand a patient’s entire profile and provide truly personalized care.

It is important to leverage genetic information to get the right treatment for the patient based on their genetic makeup.  This has been proven to improve outcomes, quality of life for the patient as well as cutting costs by getting it right the first time. This session will review the immense reach of MEDITECH’s new Genomics solution and how it can drive better outcomes for patients and healthcare systems alike.

After spending over a decade working on the forefront of customer collaboration with MEDITECH’s LIS solution, Jennifer Ford, Product Manager, Genomics and Laboratory Information Systems, understands the needs of the LIS from the community Laboratory to the advanced Genomics Laboratory. She continues to work with representatives from many different areas of the industry to tackle challenging questions regarding interoperability of genomics data, leveraging genetic mutations for clinical decision support needs across the care continuum and the future of laboratory technology such as digital pathology. She has 11+ Years of MEDITECH Genomics and LIS expertise, and holds Certificates of Genetics, Cancer Genomics and Precision Medicine, and Genetic Testing and Sequencing Technologies from Harvard Medical and has a Bachelor of Applied Science in Marketing and an MBA with a focus in Management from Providence College.

Learning objectives:

• Have a better understanding of how genomics permeates every corner of healthcare
• The benefits to patients of having discrete genetic data available in the HER
• How MEDITECH systems can make precision medicine a reality in every community

 

 

1051 - Where's My Outpatient Order?

Track: Financials & Regulatory

Presenter: Kay Jackson 

Organization: PatientPath

Today, on average 54% of hospital revenue comes from outpatient services, more than 46% of faxed orders are never scheduled, and of the 54% of orders that are scheduled, an average of 62 daily no-shows result in $3 million in lost revenue. These aren’t just stats for the sake of throwing out numbers. These are stats that seriously impact you, your organization, your providers, your patients, and your team members.

In this session, we will share the three key reasons you want and need to optimize your outpatient workflows. We will provide input into how this optimization should work with and complement your MEDITECH platform. Additionally, we will provide ideas you can put into play and how you can provide an exceptional outpatient experience for all involved.

Kay Jackson, Director, Product Management, has an extensive background in Revenue Cycle Management starting with Healthcare Claims Manager where she learned all the claims tricks of the trade. She used that knowledge for many years to become a successful director of hospital departments including Scheduling, Pre-Registration, Registration and Patient Financial Services. Her career then evolved into the vendor market where her achievements included creating Revenue Cycle solutions, consulting and requested speaker at many trade shows and educational events. Kay has been involved with and a speaker at MUSE for more than 18 years.

Learning objectives:

• The Consumerism of Healthcare: Your patients and your ordering physicians see themselves as customers and expect a superior customer experience; HCAHPS scores and how optimized workflows can impact scores
• Patient leakage, revenue leakage and how effective outpatient tracking from order to discharge changes the term leakage to ‘retention’
• Staff satisfaction and retention – how ineffective workflows impact your team and how even with less funding or fewer staff optimized workflows will result in greater staff satisfaction and ultimately patient satisfaction

 

 

1052 - How to Ensure Your Medical Device Cybersecurity Program Protects Your Patients First

Track: Support & Technology

Presenter: John Gomez

Organization: Sensato Cybersecurity Solutions

Are you prepared for a cyber-attack against a patient? Most cybersecurity response plans are based on protecting data, not patients. There are different considerations to put in place when your focus is on protecting patients first.

The 2021 ECRI Report of Top 10 Health Technology Hazards ranked vulnerabilities in medical devices near the top. Because a human life could be relying on the security of your medical devices, it is important to approach your medical device cybersecurity strategy and incident response differently than your IT cybersecurity strategy. 

The session will discuss medical device cybersecurity threats and what hospitals should consider when defining their medical device cybersecurity strategy, including how to put the patient first. We’ll share information about how to structure your medical device incident response plan, and we’ll give guidance for creating a comprehensive Medical Device Cybersecurity strategy.

John Gomez is the founder and CEO of Sensato, a leading provider of cybersecurity solutions for healthcare. John has a strong background in NIST, critical infrastructure and has been involved in cybersecurity and high technology for more than three decades. John has lectured and trained on cybersecurity and advanced technology topics worldwide. Before founding Sensato, John held executive roles at Allscripts, WebMD, and Microsoft.

Learning objectives:

• Understand how to define policies, use best practices, and adhere to governance for strong cybersecurity compliance
• Update your existing IT cybersecurity plan with actions that are specific to medical devices, that are intended to protect human life
• Define protocols that are specific for your healthcare organization and be able to roll them out to your incident response teams

 

  

1053 - What COVID Taught Us About the Supply Chain

Track: Financials & Regulatory

Presenter: Tony Jerald

Organization: Experis(formerly Ettain Group)

The COVID-19 pandemic is an extraordinary event that has impacted every person, nation, business, and supply chain on our planet. This pandemic brought our supply chains to their breaking points unlike anything has before it. But what lessons can we learn from this experience that will make our supply chains better prepared, and more resilient in the future.    

Tony Jerald, Director, Financial Applications with Experis (formerly Ettain Group), has more than 10 years of experience working directly for hospitals in various roles, including Director of Materials Management. Driven to continually improve, he is a certified Project Management Professional (PMP), Certified Information Systems Risk and Compliance Professional (CISRCP), as well as a certified consultant for MEDITECH’s Expanse (6.1) EHR platform. He has helped improve organizations with his materials management, implementation, compliance, project management, and financial expertise. This diverse experience has helped shape a well-rounded approach to today's complex issues facing healthcare materials management and IT.

Learning objectives:

• How to be better prepared for unforeseen supply chain problems in the future
• Ideas on how to evaluate supply chain disaster preparedness
• The three components of preparedness: People, Process, and Technology

 

1054 - Writing Your First Report Designer Report in 10 Minutes

Track: Expanse

Presenter: Daniel Collins

Organization: The HCI Solution

Learn how to write a basic Report Designer report in 10 minutes. Topics to be discussed:

• Where to find Report Designer training information
• NPR R/W vs. Report Designer terminology
• Utilize tools to find specific data in the MEDITECH system
• Report naming convention
• Versioning
• Determine the type of report you need
• Choosing the detail record
• Using the field lookup tool
• Choosing selection criteria
• How to choose the best index
• Cover all of the different screens: Fields, General, Selection, Sorting, Regions, Report Picture, Notes

Dan Collins, Vice President of The HCI Solution, has been at the forefront of EHR development and customer care for over 25 years. Dan enjoyed a successful career at MEDITECH spanning two decades of leading customer implementation and service teams that supported all MEDITECH platforms. Dan is a technically skilled leader and software developer with a career dedicated to best practices, customer care, and maintaining positive long-term customer and partner relationships.

Learning objectives:

• Demonstrate the creation of a new MEDITECH Report Designer report from initial concept to completion; this will provide the foundation for getting started with writing reports in Report Designer
• Define terminology used throughout Report Designer; familiarity with the terminology will enhance the learner’s capacity to understand more advanced topics
• Demonstrate the use of MEDITECH tools to find where different data elements are stored in the MEDITECH EHR; the learner will know how to identify the fields that satisfy their reporting requirements

 

 

  

1055 - Advanced Report Designer – Writing Rules

Track: Expanse

Presenter: Daniel Collins

Organization: The HCI Solution

Learn how to write Report Designer Rules to retrieve and manipulate data using programming logic. Topics to be discussed:

• The data record associated to the rule
• Local variables
• External variables
• Looping on Records/Indexes
• Using fields
• Using String Extraction/Date Functions
• Report return value

Dan Collins, Vice President of The HCI Solution, has been at the forefront of EHR development and customer care for over 25 years. Dan enjoyed a successful career at MEDITECH spanning two decades of leading customer implementation and service teams that supported all MEDITECH platforms. Dan is a technically skilled leader and software developer with a career dedicated to best practices, customer care, and maintaining positive long-term customer and partner relationships.

Learning objectives:

• Demonstrate the creation of a Report Designer rule, in order to calculate a value to be used in a report; the learner will not be limited to the MEDITECH standard fields
• Describe the concepts and terminology utilized in the Report Designer rule editor; understanding rules unlocks the full potential of Report Designer
• Demonstrate the ability to add a field to a report that will calculate a value via a rule; custom fields allow data to be added to reports dynamically

 

  

1057 - Analyze, Act, and Innovate with Microsoft’s Power Platform

Track: Population Health & Analytics

Presenters: Daniel Deatrick and Ian Proffer

Organizations: Northeastern Vermont Regional Hospital, St. Johnsbury, Vermont; Acmeware

Northeastern Vermont Regional Hospital has transformed the informatics and reporting experience across our organization with Microsoft Power BI and Power Apps. Think about the data problems you might have across your hospital that prevent employees, from leadership and management to front-line and behind the scenes staff, from doing their job more efficiently. Is it the lack of timely, relevant data? Is it the lack of one place to present and analyze all the information produced by MEDITECH and your other systems and applications? Whatever your issues are, Microsoft’s Power Platform will help you solve them.

In this educational session, we’ll demonstrate some of the real-world solutions we’ve built at NVRH, using the latest data visualization and services and applications from Microsoft. Whether the data is from MEDITECH Data Repository or any other system, Power BI makes it easy to seamlessly present interactive reports and dashboards that engage your users.

We will present and discuss three distinct data solutions we built to inform our leader’s decision-making process. Our material’s management dashboard visualizes our current inventory, transactional history, and a dynamic interactive means to calculate our inventory days-on-hand. Next, we will showcase a custom app we built to display approximate wait times to inform our patients in the waiting room.  Finally, we will present a data tool that enables our leadership to dynamically update and view our daily department staffing issues in a centralized location.

Daniel Deatrick, Manager of Data Analytics, is a retired military officer with a background in aviation, operations research, and systems analysis. He currently leads Northeastern Vermont Regional Hospital’s data analytics team. For the past year, Dan led NVRH’s reporting environment transition from disperse SSRS and BCA reports to a centralized Microsoft Power BI environment.

Ian Proffer is Acmeware’s Director of Communication and Training.  Before joining Acmeware in 2007, he spent seven years in healthcare IT at Jefferson Healthcare in Port Townsend, WA (a MEDITECH C/S site) and Harborview Medical Center in Seattle. Ian has worked for the last 20 years as a consultant, report writer, database analyst, administrator, and architect, including four years at Microsoft Corp. His practical work experience in healthcare includes database analysis and administration, report and application authoring and development, and user education and training.

Learning objectives:

• Session attendees will learn about Microsoft Power BI
• Session attendees will learn about Microsoft Power Apps
• Discuss examples of dashboards and apps in use at NVRH.

 

1058 - Moving to Expanse? How to Streamline Provider Documentation Through the Use of Tailored Documentation and Typicals

Track: Expanse

Presenter: Sandy Mulford

Organization: Wooster Community Hospital, Wooster, Ohio

Streamlining provider documentation has been a long-standing issue in the EMR community. Providers want documentation that is pertinent and concise to their specific patient population and specialty without feeling overwhelmed with unwanted information. Providing this type of documentation for the providers can be challenging and burdensome to maintain for the IT staff. This presentation will explore how Wooster Community Hospital standardized provider documentation without compromising the documentation needs of the provider and their unique patient population.

Sandy Mulford, MSN, RN is a Senior Clinical Systems Analyst at Wooster Community Hospital. She has several years of nursing informatics experience with a comprehensive understanding of the MEDITECH system. Sandy is a creative thinker who develops innovative solutions to improve inefficiencies around workflow, process, and outcomes to increase patient safety and experience, and was instrumental in the successful upgrade to MEDITECH Expanse.

Learning objectives:

• Understand how to standardize provider documentation without compromising their specific documentation needs
• Grasp build knowledge for creating tailored documents and typicals
• Explore multiple provider training methods for a successful go-live

1059 - Rehab Therapy – A Vision for the Patient’s Journey

Track: Expanse

Presenter: Rebecca Lancaster

Organization: MEDITECH

Acute Rehabilitation is a crucial component of a patient's journey to enhance and restore functional ability and quality of life to people with physical impairments or disabilities as a result of trauma and/or disease process. MEDITECH aims to provide innovative functionality, efficient workflows and modern technology to clinicians providing care in both inpatient and outpatient rehabilitation care settings.

Rebecca Lancaster, CPM is a Senior Manager overseeing the clinical product manager group in the Strategy Division. In her role, she oversees the strategic direction for Physician, Nursing/Surgical services, Oncology, LTC, BH, Home Care, Outpatient clinics, apps, and LAB initiatives. Rebecca has been with MEDITECH for over 23 years and has supported physician and nursing products across all platforms in Implementation and Service. Prior to joining the Product Manager group, Rebecca was a manager overseeing physician products in Client Services. Rebecca is an AIPMM certified product manager.

Learning objectives:

• Share an end user experience that focuses on efficiencies gained by rehab therapists in both inpatient and outpatient rehabilitation settings
• Become familiar with new features in Expanse with therapy focus
• Discuss MEDITECH’s Inpatient and Outpatient Rehab strategy efforts and provide feedback on direction

 

  

1060 - Expanse Now and Mobility

Track: Expanse

Presenter: Rebecca Lancaster

Organization: MEDITECH

Apps and mobility are cornerstones for adopting technology in today’s world. They promise accessibility and efficiency by allowing people to maximize their time with devices such as phones and apps focused on accomplishing tasks. As EHR’s evolve, it is becoming more and more necessary for healthcare to support mobile strategies and to adopt this technology into clinician workflows.

Rebecca Lancaster, CPM is a Senior Manager overseeing the clinical product manager group in the Strategy Division. In her role, she oversees the strategic direction for Physician, Nursing/Surgical services, Oncology, LTC, BH, Home Care, Outpatient clinics, apps, and LAB initiatives. Rebecca has been with MEDITECH for over 23 years and has supported physician and nursing products across all platforms in Implementation and Service. Prior to joining the Product Manager group, Rebecca was a manager overseeing physician products in Client Services. Rebecca is an AIPMM certified product manager.

Learning objectives:

• Understand how mobility and apps can create an end user experience that focuses on tasks
• Understand how mobility and apps promote greater efficiency and accessibility
• Learn about MEDITECH’s Expanse Now app and allow for discussion on future mobile solutions

 

1061 - Using Price Transparency in the Real-Time Benefit Check Workflow to Improve Adherence for CHF Patients

Track: Population Health & Analytics

Presenters: Brian Davis

Organization: Magnolia Regional Health Center, Corinth, Mississippi

Cost is a major determining factor for patients deciding whether to pick up prescriptions from the pharmacy. When medications are too expensive, patients tend to abandon them regardless of how important they are to their health. In fact, studies have shown that patients are five times more likely to abandon a prescription that costs $50 versus one that costs $10. The impact of non-adherence is dire in terms of patient outcomes, with 125,000 avoidable deaths attributed to non-adherence every year.

To test the impact of price transparency and text reminders on patient’s first-fill rates and adherence to their medication regimens, Magnolia Regional Health Care (MRHC) analyzed provider and patient behavior, and gathered medication history data. Patient behavior data on text reminders was examined before MRHC installed a price transparency solution into the Real-Time Benefit Check (RTBC) workflow in their MEDITECH™ electronic health record (EHR), which made more prescription benefit information and therapeutic alternatives available during the patient encounter. Next, they gathered complete patient medication history so they could track whether patients in the study had filled their prescriptions.

From July 2020 to September 2021, Magnolia Regional studied medication adherence and prescription abandonment rates for 417 patients with Congestive Heart Failure (CHF). When medications were broken down by drug class, first-fill prescription abandonment for more expensive antithrombotics was higher in readmitted patients (50%) than in non-readmitted patients (35%). Results found little difference in first-fill prescription abandonment for less expensive anticoagulants (31% in readmitted patients versus 32% in non-readmitted patients). Readmitted patients were 10% less adherent to antithrombotic agents, however, and 17% less adherent to anticoagulants than patients who were not readmitted.

By measuring prescription abandonment and adherence for these medications—which are vital to keeping patients out of the hospital—the team validated its assumption: Having price transparency at the point of prescribing and access to prescription fill data can equip hospitalists and care navigator staff with crucial information that could improve care for CHF patients.

Brian Davis is Chief Information Officer of Magnolia Regional Health Center in Corinth, Mississippi, where he oversees all the information systems for the 200-bed Medical Center and 21 medical offices. He is a CHIME Certified Health CIO with over 15 years of healthcare IT and MEDITECH EHR experience. Brian has been instrumental in leveraging technology at Magnolia in innovative ways to consistently deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth, or improving relationships with customers, equating to a 2021 Most Wired designation for both Acute and Ambulatory services. He holds a Master of Science Information Technology Management focused in Computer/Information Technology Administration and Management from Western Governors University.

Learning objectives:

• Formulate strategies that measure baseline prescription abandonment and medication adherence in high-risk patient populations, such as Congestive Heart Failure patients
• Quantify how price transparency at the point of prescribing and text reminders impact first-fill rates and medication adherence of Congestive Heart Failure patients
• Describe how to link disparate datasets to deliver clinically relevant insights to readmission reduction programs like: Care Navigation, Remote Patient Monitoring, Patient Counseling at Discharge

 

 

1062 - Improve Your Quality Performance Scores

Track: Financials & Regulatory

Presenters: Sherri Pierce and Alexis O’Grady

Organization: Acmeware, Inc.

Improving patient care and saving lives is the foundation of all performance and quality improvement measures across the healthcare continuum. We understand the need for simplifying the necessary data collection for performance improvement in a way that transforms data into knowledge. 

In this education session, we’ll review ideas to consider for reducing medication errors, reducing hospital readmissions, and practicing responsible antibiotic stewardship by implementing best practices as they relate to important hospital inpatient measures and quality initiatives, including the hybrid HWR (hospital-wide readmissions) measure from CMS, NHSN’s antimicrobial use and resistance (AUR) reporting, and CMS’ Hospital Harm measures for both Severe Hyperglycemia and Severe Hypoglycemia.

How your hospital workflow documents and captures potential adverse events and other quality-related patient outcomes is likely different than guidelines defined within quality measure specifications and rules. We'll review some of the key criteria for newer quality measures and examine how you can plan to use MEDITECH and Data Repository to prepare for your hospital’s best outcomes.

Sherri Pierce is Acmeware’s Quality Reporting Manager and a US Army veteran with 27 years of experience as a Registered Nurse working primarily in leadership positions within hospital settings.  Regardless of her position or title, her focus has always been on improving patient care. Her commitment to patient safety has followed her through her efforts and involvement with infection control initiatives, disaster planning and emergency preparedness, community needs assessments, clinical process improvements and staff development. Serving as the Chief Nursing Officer for nearly 12 years at a Critical Access Hospital in south Texas, she has first-hand experience with hospital operations, finance, and regulations. As the lead clinician through two hospital-wide EHR conversions, her clinical knowledge in create improvements with data collection, analysis and reporting and is what led to her current position at Acmeware.

Alexis O’Grady is the Quality Reporting Specialist at Acmeware. Before joining Acmeware in 2016, she worked at Partners HealthCare in its Quality, Safety and Value Department on the Policy and Incentive team. She earned her Bachelor of Science in Biology and Community Health from Tufts University and her Master of Public Health with a concentration in Health Services Management and Policy from Tufts University School of Medicine. Alexis has several years of experience in the healthcare quality space from reviewing regulations to educate clients and inform quality report development, to optimizing measure selection for reporting, and managing electronic quality reporting submissions.

Learning objectives:

• Learn how EHR quality data can be collected and shared with stakeholders who work to develop best practice standards for key quality metrics
• Understand some of the newer IQR reporting requirements and their impact on hospitals and their quality reporting initiatives
• Learn about the new voluntary (for 2022) hybrid measures from CMS

 

 

1063 - MEDITECH Expanse MaaS Implementation Experience

Track: Expanse

Presenters: Brenda Sexson and Ken Woodward

Organization: Boone Health, Columbia, Missouri

Learn about how Boone Health implemented MEDITECH Expanse MaaS (MEDITECH as a Service) while they were transitioning away from a health care system to be an independent organization. Topics to be discussed include Boone’s journey to independence, complexity of the overall project, Expanse MaaS implementation experience and lessons learned.

Brenda Sexson is the information Services Director at Boone Health and has served in this position for one year. Brenda oversaw the implementation of MEDITECH Expanse MaaS as well as several additional clinical applications. Brenda has over 30 years of health IT experience with 25 of that with BJC Healthcare. Brenda started her career in healthcare as a Medical Technologist at the University of Kansas Medical Center. Brenda has a Bachelor’s degree in Biology from Emporia State University, Bachelor’s degree in Medical Technology from University of Kansas and a Masters of Healthcare Administration from Webster University.

Ken Woodward is the Chief Information Officer at Boone Health and has served in this position for two years. Prior to this, Ken held many IT positions at BJC Healthcare. Ken oversaw the IT transition of Boone Health to an independent health care system. That transition was completed in April, 2021. Ken has over 30 years of IT experience with most of it in health care. Ken has a Bachelor of Science degree in Computer Information Systems and a Master of Business Administration degree from Columbia College.

 Learning objectives:

• Learn about the MAAS implementation approach and how utilize that for organizations implementing MAAS
• Learn about a MAAS implementation for organizations that might be considering MAAS as an option
• Learn how to stand up an IT organization after leaving a health system

 

 

1064 - 6.15 to Expanse Insight

Track: Expanse

Presenter: Kim Knoup

Organization: Healthcare Triangle

The transition from 6.15 to Expanse includes enhancements for acute, emergency department as well as changes with ambulatory. The focus of this implementation is the innovative and user centered improvements for clinical workflows and efficient use of MEDITECH. But, for success of this implementation, it is crucial to identify provider dissatisfaction with the current system. It is essential to determine changes needed and identify enhancements that will improve frustration which will lead to success with Expanse. Understanding challenges and lessons learned from other implementations is an important road to success for future projects.

Kim Knoup is a senior consultant at Healthcare Triangle. She has 25+ years Healthcare experience, 10+ years informatics experience, 6+ years formal IT leadership and 3+ years consultant experience. Kim has worked in MEDITECH magic, client server, 6x and Expanse. Kim has implemented a full Ambulatory / Acute / ED Expanse and also a 6.15 to Expanse implementation.

• Gain understanding of major focus of 6.15 to Expanse Implementation
• Discover lessons learned from 6.15 to Expanse implementation
• Gain insight for provider satisfaction and Expanse implementation success

 

  

1065 - Do You See What We See? What to Watch Out for When Navigating the Journey of Expanse

Track: Expanse

Presenters: Cody Adams, Josh Robinson, Tammy Goldsmith, Latisha Wright, and Zia Shams

Organization: Willis Knighton Health System, Shreveport, Louisiana; The Shams Group

Being aware of potential challenges when implementing MEDITECH Expanse will help organizations avoid them and smooth the transition process. We will discuss Willis Knighton Health System’s (WKHS) experience with EHR build, financial and clinical conversion, hosting solutions vs. data center, education, resources, and more.

Beyond the general roadmap or checklist, it's essential to look at the detailed steps involved in the EHR implementation process. WKHS will share what it took to implement their solution to help you identify the questions your organization will face, and will offer advice on creating your project plan to get ahead of challenges.

Join us to hear lessons learned, understand best practices, anticipate issues, and build a comprehensive project plan for your MEDITECH Expanse implementation. The session will review technical and application considerations and will provide a framework to identify areas that may require attention in order to build a strong foundation for your new implementation or upgrade, and achieve your project goals.

Cody Adams, IT Director at Willis Knighton Health System.

Josh Robinson, IT Director, Applications and Analytics at Willis Knighton Health System.

Ken Brasch has spent 39 years in the healthcare IT industry selling and supporting hospitals on their journey from their first network implementation to implementing advanced Electronic Medical Records systems. Ken has served as a trusted advisor to Willis‐Knighton Health System and many other healthcare entities in helping them to evaluate their requirements and build a system enabling the digitation of advanced medical care. For the past 10 years Ken has been working for CloudWave helping healthcare entities with their journey and transformation to the cloud.

Tammy Goldsmith, VP of Health IT Consultant with The Shams Group. Tammy has a degree in Business from Columbia College with over 20 years of healthcare experience with ten plus years with MEDITECH including MAGIC, Client Services and Expanse Financial and Clinical application and more than five decades of Siemens Soarian Clinicals Experience.

Latisha Wright, VP of Solutions and Services with The Shams Group, specializes in providing insight on development, implementation, and consulting services of Health Information and Clinical software. With over 15 years of experience within healthcare, she has been a part of various healthcare solutions from Patient Portal, Patient Check-in & Registration, Health Information Management, MEDITECH Expanse build, Promoting Interoperability, and more.

Zia Shams, CEO with The Shams Group. He has over 33 years of experience with network and software for various industries. As a Healthcare IT Advisory, Zia's expertise includes developing desktop and portal-based software modules/applications as well as developing simple to complex HL7 or non-HL7 integration technologies for various EHR/EMR )MEDITECH, Cerner, Soarian, Quadramed, NextGen, Allscripts, and more leading implementation and testing of HIS modules, developing Promoting Interoperability solutions, Enterprise Data Warehouse for Healthcare, iOS/Android mobile applications and performing strategic and operations consulting engagements for various healthcare organizations.           

Learning objectives:

• Learn how to evaluate and compare cloud‐based hosting services vs. running
• Expanse and enterprise systems in the on‐premises data center
• Understand the requirements and steps for this migration and learn how you can start planning today to be successful

 

 

 

1066 - Going Strong for Go-Live

Track: Expanse

Presenter: Bill Young

Organization: Berkshire Health

Many months are spent preparing for the day you go-live on a new system like Expanse. The need to prepare and be ready for long-term success is crucial and often discussed, but what about the Go LIVE day and week itself? What should we specifically do to ensure the smoothest transition for the organization and team?

Hear from Berkshire Health in Pittsfield, MA how their organization successfully transitioned from Client Service for two hospitals, plus AllScripts for over 100 ambulatory providers in 2021.  

We will discuss:

• The importance of Go-live Planning and when should it start prior to Go LIVE
• Key Areas of Go LIVE planning to focus on such as:
  • Go LIVE Readiness Checklist
  • Conversions
  • Detailed Cut Over plan
  • Backload plan for Clinical Areas
  • Downtime processes
  • Technical support
• Communication Plan
• Issue Management, Change Management
• Setting up, running, and staffing a central command center which includes Ambulatory
• Importance and Roles of Build team members and Super Users during Go LIVE
• Leadership involvement during Go LIVE planning and during Go LIVE
• The use and benefit of activation support / at the elbow for providers and nurses

Bill Young is the VP/CIO at Berkshire Health in Pittsfield, MA. Bill oversaw the selection and implementation of MEDITECH Expanse in two acute facilities and replaced AllScripts for over 100 community providers - both hospital employed and independent community physicians.

Learning objectives:

• Identify two key items that might get overlooked when preparing for Go LIVE
• Identify the importance in leadership involvement with aligned vision for Go LIVE
• Identify benefits of activation support, especially for Big Bang Go LIVE

 

 

1067 - Implementing Expanse during a Cyber Attack, Pandemic, and a National Championship!

Track: Expanse

Presenter: Billy Helmandollar and Mike Reel

Organization: DCH Health System, Tuscaloosa, Alabama; medSR

Like many organizations doing large project over the past two years, DCH faced numerous challenges caused by the Covid Pandemic and other issues related to heath care entities. Additionally, the organization experienced a significant cyber attack that alone could have derailed their project. Hear from project leaders about how they dealt with these crises and kept the project moving successfully and the lessons learned that can change the way projects are done in the future.

We will share how our organization successfully transitioned from MEDITECH Magic (which had been used for over 20 years) while also replacing LSS for over 25 ambulatory providers.

We will discuss:

• The challenges presented by the cyber-attack and pandemic
• Staffing specific challenges / impact
• Project management flexibility around:
  • Timeline
  • Increase of virtual tools for build, training, and testing
• Governance structure
  • How leadership managed through these challenges
  • Pros / Cons of structure and dealing with crisis

Billy Helmandollar is the CIO at DCH Health System. He has been the CIO at DCH for over five years and led the organization through their selection and implementation of MEDITECH Expanse.

Mike Reel, Meditech Practice Leader for medSR, has 25 plus years of experience working with community hospitals in the MEDITECH space.

Learning objectives:

• Identify successful management strategies that can relate to future projects
• Identify successful management strategies that can relate to future projects
• Identify tools to allow for a more virtual project team

1068 - Aligning MEDITECH Expanse Revenue Cycle with Net Revenue Goals

Track: Financials & Regulatory

Presenter: Amy Houlihan, Michelle White, and Gerald Greeley

Organization: Nordic Global; Lawrence General Hospital, Lawrence, Massachusetts

Lawrence General Hospital completed its MEDITECH Expanse implementation in 2019 and within a year, COVID19 emerged and placed additional strain on healthcare organizations across the country and the globe. At Lawrence, the pandemic applied financial pressures and disrupted further MEDITECH workflow development and optimization opportunities.

Lawrence General Hospital worked to improve its financial position, streamline workflows, and maximize the strategic investment made in the MEDITECH Expanse platform. Join us to learn more about Lawrence General's Revenue Cycle Transformation journey across Patient Access, Service Capture departments (Case Management, CDI, Coding, and Revenue Integrity), and Patient Financial Services and how these collaborative efforts will yield more than $5-$9M in annually recurring net revenue to further strengthen the organization’s financial position.

Amy Houlihan is a Director in Nordic's Performance Improvement team and has over 25 years of experience primarily focused on financial and operational healthcare transformation. She has delivered over 50 multi-disciplinary projects focused on the integration of technology and processes to improve efficiency, enhance quality, and drive tangible financial benefit. Amy has worked for a wide variety of leading health systems and medical groups in the public, private, and government sectors. Most recently, she was a partner at a healthcare technology company, serving as both the COO and VP of Client Services. In this role Amy managed full P&L accountability for the company’s services and administrative operations, including primary oversight for organizational performance, strategic initiatives, and the successful delivery of client engagements. Amy has a proven track record of leadership and execution and a strong sense of personal accountability for delivering individual and team results. She has a proven ability to forge meaningful relationships and navigate diverse stakeholder groups while at the same time implementing targeted strategies focused on providing maximum financial and operational benefit with measurable and sustainable results.

Michelle White has over 36 years of experience in health care including 26 years of progressive management experience leading hospital revenue cycle functions. She has excellent financial, information systems and communication skills. She is currently the Executive Director of Lawrence General Hospital in the Boston MA area. She has been the Director of Patient Access Rev Cycle Operations at Lahey Health, as well as 14 years as the Director of Revenue Cycle for Winchester Hospital in Winchester MA. In addition to those roles, she also spent eight years at the helm of the Budget and Reimbursement departments for Hallmark Health Systems in Medford MA. Michelle has successfully managed through EHR transformations and led multiple interdisciplinary committees bridging clinical and revenue cycle objectives. Her experience in successfully transforming Revenue Cycle teams into high-performing groups has been repeated across multiple organizations. With extensive experience in MEDITECH as well as Epic – she understands the critical relationship that the EHR plays in maximizing the efficiency and return in revenue cycle. Michelle holds a Master of Healthcare Administration from Simmons College, Boston MA and a Bachelor of Science, Accounting from Salem State University, Salem MA.

Gerald Greeley, MHA, CHCIO, Chief Information Officer, Lawrence General Hospital, has more than 30 years of experience in health care information technology. Throughout his career, Gerald has held IT leadership positions including four years as Chief Information Officer at Signature Healthcare and he led IT at Winchester Hospital for 16 years prior to that. His current responsibilities at Lawrence General include leadership over Information Technology, Clinical Informatics, Telecommunications and Biomedical Engineering. Gerald has extensive experience with multiple Electronic Health Records (EHR) systems, Data/Analytics, and IT Security.

Learning objectives:

• Share details and insights of Lawrence’s experience optimizing, designing, and building an enhanced MEDITECH Expanse system to drive increased net revenue and more efficient workflows
• Learn a
• bout the key elements required to align Expanse build and workflows to meet the organizations financial goals
• Learn how to use Expanse functionality and workflows to streamline and maximize your revenue cycle operations and reduce costs

 

 

1069 - Ambulatory Chronic Care Management

Track: Patient Care

Presenter: Kelly Ziner

Organization: Healthcare Triangle

The process of implementing management of chronic diseases is a complex task for healthcare systems.  The Medicare Chronic Care Management program allows outpatient clinics to get paid for all the patient care they provide outside of office visits. This presentation will review how the MEDITECH Chronic Care Management platform can help you achieve CCM success at your organization.

Kelly Ziner has over 12 years of MEDITECH experience. She is currently a principal consultant at Healthcare Triangle specializing in web ambulatory and is dedicated to increasing provider and end user satisfaction by providing expert level knowledge in all areas of web ambulatory as well as acute integration and quality.

Learning objectives:

• Gain understanding of the Medicare chronic care management program
• Learn what it takes to launch the program at your organization to increase revenue and discover lessons learned from implementing the MEDITECH functionality in the clinic
• Review the MEDITECH standard CCM functionality and workflow in Expanse and increase CCM staff end user satisfaction by streamlining the CCM processes in MEDITECH

 

1070 - Optimizing Oncology - Treatment Plans / Diagnoses / Indications

Track: Expanse

Presenters: John Heeren MS RPh and David Turberville, PharmD, BCOP

Organization: The Valley Hospital, Ridgewood, New Jersey

The Valley Hospital has been using the Oncology module since March 2020. One of the major dissatisfiers for the Providers was the duplication of treatment plans listed by indications. Plans with the correct medication therapy could be selected, but for an incorrect oncology diagnosis. A plan was developed to revise the Diagnosis and Indication dictionaries, providing a more precise and concise lookup that was meaningful to the providers. Once implemented, no instances of incorrect plans for the diagnosis have been noted.

John Heeren is a unique breed … a pharmacist who speaks IT fluently. He has been at Valley Hospital for 30 years in both Pharmacy and Information Systems, and has installed Magic, 6.x and Expanse Pharmacy and Physician modules.

David Turberville, PharmD, BCOP

Learning objectives:

• How treatment plans, indications, and diagnoses work together in the Oncology module
• Physician dissatisfiers when ordering oncology regimens
• Tricks and tweaks to maximize provider satisfaction in oncology

 

 

1071 - Getting Down with the Downtime

Track: Expanse

Presenters: Rachael Gibb and Marcie Sannon

Organization: Frances Mahon Deaconess Hospital, Glasgow, Montana

MEDITECH’s new High Availability SnapShot, available in MEDITECH Cloud Platform, provides healthcare professionals access to pertinent patient data when the EHR is offline or otherwise inaccessible. This session will provide an overview of High Availability SnapShot, including best practices for integrating the tool into your downtime procedures. We will also discuss the implementation process and review key areas to focus on during enrollment.

Rachael Gibb, RN is the Nursing Informaticist at Frances Mahon Deaconess Hospital in Glasgow, Montana. She has 13 years of experience practicing as a nurse in both acute and ambulatory settings. She transitioned to informatics over five years ago and during that time was instrumental in the successful implementation of MEDITECH Expanse. Rachael is responsible for the build, design, and optimization of all acute and outpatient settings. She supports the PCS, EDM, Web Acute, Web ED, and CMG modules. Rachael is also the lead for onboarding new providers, nurses, and CNAs.

Marcie Sannon is the Director of Informatics at Frances Mahon Deaconess Hospital. She has over ten years of experience directing, implementing, and supporting electronic health record systems. Marcie has spent the majority of this time supporting MEDITECH platforms, including Magic and Expanse. Marcie is responsible for all of the clinical decisions and implementations made within the Expanse environment, including managing interoperability ancillary applications.

Learning objectives:

• Understand the importance of record availability during downtime
• Learn about High Availability SnapShot
• Learn how to effectively implement and incorporate Snapshot during downtime practices

 

 

1072 - Centralized Registration – All in One Registration Across Facilities

Track: Expanse

Presenter: Brenda Cotter

Organization: Ozarks Healthcare, West Plains, Missouri

The Centralized Registration module includes many of the tools and functions users need to complete a patient’s registration from a single screen. Join us for a walk through the tool and its many possibilities.

Brenda Cotter is an Application Analyst III with Ozarks Healthcare. She has 30 years of experience in healthcare with the past 14 years focused solely on healthcare IT assisting her organization in achieving Meaningful Use for seven consecutive years. In 2018, Brenda transitioned to the implementation team to implement Expanse system-wide and she has assumed responsibility for the Acute and Ambulatory, Registration, and Scheduling modules. Brenda’s boss often introduces her as the loudest person in the department. Brenda disagrees – she’s not loud; she’s passionate. She loves knowing what she does makes a difference for the organization and it’s not just a job.

Learning objectives:

• Introduce the learner to the product that seems to be under utilized and share the potential benefits it has to offer
• Share the ease of set up and maintenance
• Share how we've taken it a step further and are utilizing the tool as a patient tracker as well

 

 

1073 - Expanse Oncology Today and Our Journey as We Prepare for the Next Generation of Cancer Care

Track: Expanse

Presenter: Scott Godbout

Organization: MEDITECH

Expanse Oncology continues to evolve in support of diverse, multi-disciplinary care including new features and workflows to improve overall quality of care and outcomes. Among many recently introduced features, oncology users benefit from specialty designed chart widgets, survivorship workflows, and embedded AJCC TNM staging, 8th edition. This presentation will also highlight feedback provided by early adopters of oncology with outcomes metrics and overall system usability scoring.

Scott Godbout, MS is the Oncology Product Manager with a long history of working with information technology and services. During his 21 years with MEDITECH, Scott has served in a variety of roles in marketing, product development and product management, with a particular emphasis on software design and implementation methodologies, oncology, healthcare information technologies (HIT), MACRA/MIPS initiatives, and computerized provider order entry (CPOE). Today, he focuses on product and brand development for MEDITECH’s Expanse Oncology Management solution.

Learning objectives:

• Learn about early adopter usability testing, outcomes, and metrics
• See the recently completed Expanse Oncology features
• Learn the 3-5-year oncology strategic roadmap

 

 

1074 - The Evolution of LIS: Moving to the Future

Track: Expanse

Presenter: Jennifer Ford

Organization: MEDITECH

Laboratory Information Systems (LIS) has been a fundamental solution since MEDITECH’s very beginning as the first product to enter the market. As with the rest of healthcare, technology continues to advance at a rapid pace driving forward the needs of the LIS. To keep pace, MEDITECH is developing the tools to streamline workflows and turn the laboratory into a money-making tool. Come hear about the large developments underway and planned for the future in the LIS space including the Web Outreach Portal, Web Pathology, Genomics, and Tissue Transplant Management.

After spending over a decade working on the forefront of customer collaboration with MEDITECH’s LIS solution, Jennifer Ford, Product Manager, Genomics and Laboratory Information Systems, understands the needs of the LIS from the community Laboratory to the advanced Genomics Laboratory. She continues to work with representatives from many different areas of the industry to tackle challenging questions regarding interoperability of genomics data, leveraging genetic mutations for clinical decision support needs across the care continuum and the future of laboratory technology such as digital pathology. She has 11+ Years of MEDITECH Genomics and LIS expertise, and holds Certificates of Genetics, Cancer Genomics and Precision Medicine, and Genetic Testing and Sequencing Technologies from Harvard Medical and has a Bachelor of Applied Science in Marketing and an MBA with a focus in Management from Providence College.

Learning objectives:

• Learn about how the new LIS developments can benefit every organization
• Provide feedback on the direction of LIS and the new solutions
• How the new solutions can help an organization grow its outreach business

 

 

1075 - Population Health Registries - A World of Opportunity

Track: Population Health & Analytics

Presenter: Jerree Atkins

Organization: Frederick Health, Frederick, Maryland

Patient Registries for the AMB Population Health module are a sophisticated collection of tools to segment and prioritize patient care. The ability to see the complete picture of a patient’s care from inpatient to all points of outpatient care is changing the way ambulatory practitioners operate. This allows a way to create a list with an unlimited supply of data all in one place. This provides a global level that allows for the ability to drill down to the individual patient details.

You will get an overview of the building process for Registries, Automated Worklists and Manual Worklists. The functionality has comprehensive abilities, but it is still a work in progress. The limitations are being worked on actively. Learn how the use of third-party software to bring in real time data from other EMR’s and risk scoring by Hopkins ACG and HCC help care management by practitioners.

Jerree Atkins is a telemetry RN turned IT analyst. She has worked in healthcare for almost 30 years and has supported alpha and beta software from MEDITECH. She supported the first implementation of the Care Manager software in the U.S. and is currently working with MEDITECH to improve the Registries functionality.

Learning objectives:

• Identify how Registries facilitate a real time look at a patient population
• Define how Registries can enhance patient care between acute and ambulatory visits
• Describe at least three features to navigate a Registry to facilitate follow up workflows with regards to patient outreach

 

 

1076 - Report Designer Debugging

Track: Expanse

Presenter: Daniel Collins

Organization: The HCI Solution

Learn Report Designing debugging techniques that will help you resolve report problems more quickly. Topics to be discussed:

• Going back to a less complex version of the report or rule
• Limiting report selection criteria to limit the number of records while troubleshooting
• Using the rule debugger
• Examining local variables and external variables
• Examining the record associated to the rule
• Examine key variables in records and fields
• Using IF statements with the debugger to focus on certain examples

Dan Collins, Vice President of The HCI Solution, has been at the forefront of EHR development and customer care for over 25 years. Dan enjoyed a successful career at MEDITECH spanning two decades of leading customer implementation and service teams that supported all MEDITECH platforms. Dan is a technically skilled leader and software developer with a career dedicated to best practices, customer care, and maintaining positive long-term customer and partner relationships.

Learning objectives:

• Describe basic report troubleshooting steps, allowing the learner to quickly identify and resolve errors in their reports
• Demonstrate how to enable the MEDITECH debugger tool in Report Designer rules; understanding how to use the MEDITECH debugger in Report Designer is essential to correcting errors in the rule logic
• Describe how to use the debugger to view variable values in real-time; the learner will develop a methodology to apply to their debugging efforts

 

 

1078 - The Benefits of Leveraging AI, NLP, ML, and other Technologies in Your Organization

Track: Support & Technology

Presenter: Sean Reis

Organization: Tegria

We have all experienced the increase in ticket volumes this last year, owing largely to the rise of remote work and the unique challenges employees encounter working from home. The increasing support demands while IT support staff are out sick, retiring or resigning has prompted organizations to see if they can do more with less.

Learn how you can use AI in your organization to do more with less. You hear about it and likely use AI-based tools every day. Whether you are telling Siri to send a text message or have complicated scripts that automates lights, heating, and music in your home. The solution organizations are deploying is rooted in Artificial Intelligence.

Organizations can deploy Machine Learning, Natural Language Processing, Robotic Process Automation, and Knowledge Management to help take the increased support load from your staff and provide a great customer experience. Combining all these AI based technologies into a tool for support reduces the time staff need to spend on repetitive tasks and over time can make suggestions on actions to take at an enterprise level to resolve the issue completely.

Sean Reis, Sales Solutions Leader - Managed Services with Tegria, has 18+ years experience in hospital and healthcare IT. He is an experienced executive with a demonstrated history of working in the hospital and health care industry. He is skilled in the U.S. Health Insurance Portability and Accountability Act (HIPAA), team building, servers, networking, troubleshooting, developing technology solutions, and Infosec. Sean is a strong information technology professional who graduated from City University of Seattle.

Learning objectives:

• Learn how Natural Language Processing can help your organization
• Learn how Machine Learning can be leveraged to help your organization
• Learn how Robotic Processing Automation can be leveraged to help your organization.

 

 

1079 - Closing the Referral Loop

Track: Patient Care

Presenter: Sandra Greene

Organization: MEDITECH

The referral process is a point of patient vulnerability, making strategic referral tracking imperative to improving patient outcomes, patient satisfaction, and financial performance. Learn about the tools and workflows MEDITECH is developing to improve network utilization and close the referral loop.

Sandy Greene is a Product Manager who oversees the strategic direction for Ambulatory initiatives at MEDITECH. Sandy’s experience in both the implementation and marketing of MEDITECH solutions serves as her foundation for connecting with the current needs of customers while innovating for the future of Ambulatory care.

Learning objectives:

• Determine how MEDITECH’s new Referral Management Dashboard can help your organization support patients when they obtain speciality services - improving patient compliance and ensuring safe and timely referrals
• Identify and engage patients eligible for annual wellness visits; patients who represent an opportunity for downstream revenue from referrals
• Prepare for the impact that a growing segment of primary care disruptors, such as retail clinics and virtual care platforms, will have on specialty care referral pathway

1080 - Cloud Services

Track: Expanse

Presenter: Rebecca Lancaster

Organization: MEDITECH

MEDITECH’s Cloud platform is a new and growing suite of solutions and services that allows MEDITECH to adopt tools to support modern EHR requirements such as apps. Cloud solutions are easily provisionable and scalable, allowing for solutions that are quick for customers to deploy and implement.

We will review three of MEDITECH’s apps that utilize MEDITECH Cloud platform services:

• High Availability SnapShot (utilized during downtime)
• Expanse Now (Physician app)
• Expanse Cam (app for photo capture)

Rebecca Lancaster, CPM is a Senior Manager overseeing the clinical product manager group in the Strategy Division. In her role, she oversees the strategic direction for Physician, Nursing/Surgical services, Oncology, LTC, BH, Home Care, Outpatient clinics, apps, and LAB initiatives. Rebecca has been with MEDITECH for over 23 years and has supported physician and nursing products across all platforms in Implementation and Service. Prior to joining the Product Manager group, Rebecca was a manager overseeing physician products in Client Services. Rebecca is an AIPMM certified product manager.

Learning objectives:

• MEDITECH’s Cloud Platform and the benefits adopting a Cloud environment can bring to an organization
• Benefits of a cloud platform with future app development
• We will review three of MEDITECH’s apps that utilize MEDITECH Cloud Platform services

 

 

1081 - Why Your Clinical Teams Will Love MEDITECH Expanse

Track: Expanse

Presenter: Doreen DeGroff

Organization: CereCore

This presentation is a real time overview of eight key features of the Expanse platform that the clinical teams will love:

• The Expanse navigation features
• The new look and function of status boards and trackers - customization opportunities
• Point of Care and other mobility features
• How to communicate seamlessly with the patient or other care team members
• Communication along the continuum of care
• The one query theory – never re-enter the same information twice again
• Widgets, widgets, and more widgets

Doreen DeGroff is a Senior Product Director of MEDITECH consulting services at CereCore. She started in the hospital setting as a patient access director and has over 35 years of experience focusing on process improvement, revenue cycle management, and regulatory compliance initiatives in all healthcare settings.

Learning objectives:

• Discover Expanse 2.2
• Several new features and functions the platform offers the clinical staff
• Seeing Expanse live to demonstrate new functionality and features

 

 

1082 - Let's Get Lean: How Lean Management Can Benefit Healthcare

Track: Leadership & Culture

Presenter: Jenny Blue

Organization: Interface People

Imagine if you could help create an environment where patient wait times were minimal, the organization saved money, all employees felt a sense of purpose, and the patients were always delighted with their experience! Does this sound like a dream? There are ways to achieve this, but it does require a change in culture ... and that culture is a lean culture. Simply, lean means creating more value for customers and is an approach to running an organization through continuous improvement. Lean is not about tools, but it is about thinking. Every member of the organization needs to think about a better way to get things done. We need to think about how we can do our work better, experiment with new ideas, and learn from these experiments. That is the lean way!

Join us to learn more about how lean management can benefits all areas of your organization. During this session, we will not only discuss what it means to be lean but how this can be applied to you through the below topics:

• What is Lean?
• Why do healthcare organizations choose this framework and what are the long-term benefits?
• What it means to create a lean culture
• Understanding the lean principles and concepts
• Ways to get Lean
• The key to continuous improvement … solving the right problem
• Ways to sustain Lean
• How Lean can apply to the healthcare industry

Jenny Blue, along with co-founder Gary Armfield, started Interface People to provide integration solutions to the MEDITECH community making access to the HIS data open. As COO, she provides top-level leadership and vision to a growing company striving to improve patient care through technology. With over 24 years of experience in the industry, Jenny’s strong background in MEDITECH provides solid direction to all departments, while her expertise in programming sets the pace for outstanding innovation, meeting the many challenges and objectives in healthcare. Jenny offers extensive knowledge in Magic programming, NPR Report Writing, Visual Basic, SQL Server, and interface protocols and development. She has consulted for numerous hospitals to improve workflow and process automation across departments and has conducted educational seminars for the MEDITECH population since 1994.

Learning objectives:

• Understand the benefit for healthcare organizations to adopt a lean framework
• Improve outcomes for your patients
• Improve profit margins

 

 

1083 - Lessons Learned After a Cyber Attack

Track: Support & Technology

Presenter: Chris Bokis and Tom Stafford

Organization: Pure Storage; CDW

Ransomware is an ongoing risk to all MEDITECH hospitals. It is essential that organizations have a solid mitigation plan and technology partners to support their ongoing efforts in protecting their patient's health information. Organizations can be overwhelmed by the process of evaluating all of the options and selecting one that can meet their needs. This seminar will guide users through the evaluation, selection and deployment process for a successful Ransomware Mitigation and Disaster Recovery program for MEDITECH Hospitals.

We will share methodology for how your organization can pursue a detailed evaluation process to select the right data protection storage partner for your specific organization. We will conclude by explaining the importance of having these types of discussions now and understanding your current and future RTO needs.

Chris Bokis spent 24 years at MEDITECH studying in over 14 different roles before being promoted to Director of Infrastructure. In this role, Chris's groups were responsible for all aspects of hardware including certification, implementation, development, and architecture. Today, Chris is a Healthcare Principal Engineer at Pure Storage supporting healthcare organizations and partners globally.

Tom Stafford is the Chief Technology Officer for CDW Healthcare. He helps to provides guidance to CDW customers on digital transformation strategies to improve hospital operations, enhance clinical workflow and communication, and utilize data to improve care delivery, as well as enrich the patient experience. Tom was the vice president and chief information officer at Halifax Health for eight years after a decade working as an engineer and product developer in the medical device industry. A veteran of the U.S. Navy, Tom holds a bachelor’s degree in aerospace engineering from Embry Riddle Aeronautical University and a master’s degree in mechanical engineering from the University of Central Florida. He is also a certified project management professional with more than 15 years of experience managing technically complex projects. In addition, he holds his Green Belt Six Sigma certification. Tom consults with teams across the organization on new healthcare offerings that address industry trends and drivers. He is an experienced industry speaker and regarded thought leader on ways to support the transformation of healthcare. In addition, Tom won a 2017 Computerworld Premier 100 Award for his leadership and innovative approaches. Tom was named one of the 100 CIOs to watch in 2018 & 2019 by Beckers.

Learning objectives:

• Learn about the challenges a MEDITECH organizations may experience when recovering from a cyber-attack
• Understanding the importance of selecting and choosing the right technology and partners in preparation of a cyber-attack
• Discover a new evaluation tool that focuses on what your organization needs identify prior to choosing the right technology for your organization, and new procedures and protocols that you can put in place to protect your work and data

 

 

1084 - Strengthening Privacy Awareness in Your Organization

Track: Support & Technology

Presenters: Demi Borden and Mary Everett

Organization: iatricSystems

There are so many privacy and security rules and regulations that it can be hard to know where to focus your efforts and how to implement one cohesive patient privacy program to meet all the requirements, and more importantly, protect your patient’s data.

Once you’ve created the policy, putting it into action and enforcing the policy is the next hurdle. As the majority of privacy breaches happen due to human error or mistakes, enforcing the policy requires diligence. You must create awareness of your patient privacy program with your employees and make sure they understand privacy rules. You don’t want to miss this important step to reduce errors that can lead to a breach.

This educational session will cover topics around the most common policies and procedures to consider when creating or updating your patient privacy policy, including the five steps in the Privacy Cycle. It will also cover how to inform and work with your team to create awareness to your employees of the patient privacy policies.

In this session, you’ll learn:

• The most common patient privacy policies and procedures to consider
• Important points and updates to make sure are included in your privacy program
• How to handle your patient privacy policy at the organization level
• How to create awareness of your patient privacy policy with employees

Staying on top of your patient privacy policy and having ongoing communication with employees is critical to ensuring success with your patient privacy program.

Demi Borden is the customer success specialist for patient privacy at iatricSystems. Demi helps healthcare organizations succeed by her commitment to educating internal teams on best practices, acting on feedback to make quality enhancements, and ensuring each team member’s voice is heard.

Mary Everett, Vice President, Sales, and Marketing at iatricSystems, has over 30 years’ experience as an accomplished healthcare IT consultant, working on multiple EHRs including MEDITECH, Cerner and Epic. Mary’s deep understanding of the challenges facing hospitals and staff allows her to identify both practical and actionable solutions. As an expert in both Meaningful Use and JCAHO requirements, and as an owner of her own IT consulting company, Mary brings this unique perspective to help elevate patient privacy practices. 

Learning objectives:

• Session attendees will be able to identify important points and updates that may be missing from their Privacy & Security policy
• Session attendees will learn the five steps in the privacy cycle and identify any privacy and security gaps that need to be addressed at the organization level
• Session attendees will learn specific things that they can implement to create ongoing awareness with their employees about their patient privacy policy

 

 

1085 - Cybersecurity for MEDITECH Hospitals

Track: Support & Technology

Presenter: Pat Harkins

Organization: Teknicor

Healthcare organizations and patient care can be drastically impacted by data breaches. Digital health innovation can only be achieved with effective data security in place. Working with leading MEDITECH hospitals across the globe, we have direct insight from the field into the data security risks hospitals face, along with proven solutions. Join us for insight on observed customer field results combined with recognized best practices. Learn how effective protection typically requires a combination of management ownership, education, processes, and technology.

Teknicor’s VP Strategy, Pat Harkins, is a former hospital CTO and adds his direct experience to Teknicor’s corporate field data. The result is practical, up -to-date insight on security for MEDITECH organizations.

Learning objectives:

• Acquire an awareness of security risks to patient data based on real world situations
• Understand strategies to address risks
• Identify concrete processes to implement strategies within your organization

 

 

1086 - The Power of Worklists

Track: Patient Care

Presenter: John Walsh

Organization: CereCore

Is your facility having issues pulling registration data from MEDITECH 6x/Expanse?

Are registrars entering data incorrectly and you need more insight into the errors?

Are bills being delayed, potentially affecting revenue?

During an implementation, Registration Worklist functionality in MEDITECH 6x/Expanse can easily be overlooked. Taking time to identify what your organization needs and building these worklists can have an immediate positive impact. Attend this presentation to learn how.

John Walsh, Manager, MEDITECH Professional Services with CereCore has 15 years of experience implementing all MEDITECH platforms. He has worked for MEDITECH and large hospital corporation before moving into consulting.

Learning objectives:

• Demonstrate worklist inside of MEDITECH Expanse
• Identity opportunities to streamline work for your staff
• Identify support revenue cycle and clinical efficiencies

 

1087 - Expanse Patient Care Demonstration

Track: Expanse

Presenter: Timothy Zaifides                        

Organization: MEDITECH

Expanse Patient Care solution showcases the natural evolution of our nursing products to a web-based product where nurses can be mobile at the bedside while providing high quality patient care. Learn how this new solution targets workflows and specialized needs, in addition to allowing clinicians to choose the right tool for the right task to manage patient care safely, efficiently, and effectively.

Tim Zaifides is a Senior Marketing Solutions Analyst who specializes in MEDITECH's Nursing solutions, including Critical Care, Labor and Delivery, Surveillance, Patient and Consumer Health Portal, Emergency Department Management, and Surgical Services. He began his career at MEDITECH implementing the Imaging and Documentation Management solution and was a part of the Meaningful Use Stage 2 Certification team.

 Learning objectives:

• How electronic health systems play a role in streamlining nursing workflows
• The importance of mobility support in the healthcare environment
• How an efficient EHR can improve nursing satisfaction and provide a return on investment

 

 

1088 - How CommonWell Helps Organizations Achieve Their Interoperability Goals

Track: Support & Technology

Presenter: Mike Cordeiro and Rebecca Lancaster

Organization: MEDITECH

Scheduled: Tuesday May 17 at 2:45 pm

Learn how CommonWell enables inter-organizational record sharing, bringing health care into a new era of openness.  Review intuitive Expanse workflows for reconciling data accessed via the CommonWell network at the point of care.

Mike Cordeiro, Director, Interoperability Market & Product Strategy, has been with MEDITECH for over 20 years, establishing a long record of striving for greater interoperability between MEDITECH and other vendors, first in client services and now in strategy.

Rebecca Lancaster, CPM is a Senior Manager overseeing the clinical product manager group in the Strategy Division. In her role, she oversees the strategic direction for Physician, Nursing/Surgical services, Oncology, LTC, BH, Home Care, Outpatient clinics, apps, and LAB initiatives. Rebecca has been with MEDITECH for over 23 years and has supported physician and nursing products across all platforms in Implementation and Service. Prior to joining the Product Manager group, Rebecca was a manager overseeing physician products in Client Services. Rebecca is an AIPMM certified product manager.

Learning objectives:

• Review how CommonWell’s nationwide data-sharing network can help close gaps in patient care
• Review new CommonWell capabilities for auto-linking, auto-acknowledgement from trusted sources, and document filtering
• Review new optimized workflows in Expanse for reconciling Allergies, Medications, and Problems

 

 

1090 - Grasping MEDITECH Data Structures for Intelligent NPR Report Development

Track: Support & Technology

Presenter: John Shipman             

Organization: Interface People

Join us as we conduct an in-depth analysis of the MEDITECH data structures, internal database, and data relationships of MEDITECH. This seminar is guaranteed to help you better comprehend where the data is coming from, how to access data appropriately, and what the NPR report writer translator is really doing. During the session, we will dive into the following concepts:

• An Introduction to MEDITECH's database concepts
• Applications and Data Procedure Modules (DPMs)
• Segment Hierarchy and Relationships
• Subscripts
• Pointers to other DPMs
• Understanding the types of tables
• Reading Data Structures
• Fields, Field Attributes, Computed Fields
• Physical Structures
• Bringing it all together

John Shipman Vice President – Technology, embarked on his MEDITECH journey in 1993 and has not looked away from a MEDITECH screen since. He started his career at Hunt Regional Medical Center where he got hands on knowledge building a MEDITECH system from the ground up. His primary responsibilities included maintaining MEDITECH servers, customizing CDS's, integrating data with other vendors, crunching numbers for accountants, and of course, writing reports. Indeed, many of those reports are still being relied upon today. For the last 18 years at IPeople, John has led the charge for innovation being a critical player in the inception and design of our proprietary ODBC driver for MEDITECH. John is IPeople’s resident wizard and is experienced in all MEDITECH platforms, advising the company on the constantly evolving MEDITECH data structures, archiving practices, interfaces and more.

Learning objectives:

• Deeper understanding of MEDITECH database concepts
• Segment hierarchy and relationships
• Understanding the types of tables

 

 

1091 - Archiving a MEDITECH System is Easy, Right? Oh, But What About That?

Track: Support & Technology

Presenter: Ryan Dickerson

Organization: Interface People, LP

Through all the research, prep, council meetings, demos, and discussions you have finally decided on moving EHR platforms. Now the real work begins – you need a plan to not only stand up your new system, but to maintain and take care of your previous MEDITECH system. Ensure your strategy includes a solid archiving plan. In this presentation, we will discuss lessons learned and the many “gotchas” uncovered while assisting hospitals with their migration strategies. We will discuss often overlooked items such as:

• .MTAD Files – what are they? Do I need them?
• .MTA Files
• Previously archived data
• Where is this report that I see in MEDITECH?
• Archiving to HUB
• PCI Reports
• And much, much more

In Ryan Dickerson's ten-year history with IPeople he has played an integral part in a variety of roles and has helped to shape many aspects within IPeople. Throughout his tenure with IPeople he has focused on the advancement of critical sales and partnership agreements. As CEO, Ryan will continue to oversee the innovative commitment to excellence with the IPeople product line and strong relational client involvement.

Learning objectives:

• Recognize the various MEDITECH file types and how they can change an archiving strategy
• Learn about physical reports in MEDITECH versus reports built on the fly
• Learn about the relationship between MEDITECH Magic and other vendors

 

 

1092 - Introducing Care Compass

Track: Population Health & Analytics

Presenter: Rachel Wilkes

Organization: MEDITECH

Expanse Care Compass provides care managers with the integrated set of tools they need to proactively manage their patient populations, including helping patients manage their chronic conditions and maintain age-appropriate wellness screenings. Come learn how Care Compass plays an integral role in MEDITECH’s Population Health Management solution set.

Rachel Wilkes is a Senior Manager on MEDITECH’s Strategic Product Management team, overseeing the Analytics, Population Health, Care Management and Patient Engagement suite of solutions. She has been with MEDITECH for over 16 years, serving in various roles in Marketing and Product Management. Rachel is a Certified Product Manager and has her Master of Business Administration from Bryant University in Rhode Island.

Learning objectives:

• The role Care Compass plays in MEDITECH’s Population Health Management strategy
• How Care Compass improves care manager workflows
• Expanse release criteria for Care Compass

 

 

1093 - Virtual Care – The Welcome Mat to Your Digital Front Door

Track: Population Health & Analytics

Presenter: Jessica Haller

Organization: MEDITECH

MEDITCH’s Virtual Care solutions fill the need for telehealth visits by offering a robust suite of tools that can be used across the continuum of care to extend and reinforce the relationship between patients, their providers, and their healthcare organization.

Virtual On Demand Care offers the ability to provide 24/7 remote urgent care to your community. Patients can easily register and check in for visits directly from the Patient Portal. The functionality also enables healthcare organizations to reach new consumers searching for medical care by onboarding patients unknown to the organization and enrolling them in the Patient Portal.

Scheduled Virtual Visits are available for both Ambulatory and Acute settings. Patients can directly schedule, pay for, and conduct visits from the Patient Portal/MHealth App. This functionality is integrated into existing ambulatory workflows, allowing providers to conduct scheduled virtual visits while viewing and/or documenting within the patient’s chart. A new Virtual Waiting Room was developed for the Acute Scheduled Virtual Visits, allowing for hospital-based specialists to easily view and launch into the respective visits.

Virtual Rounding, which is an extension of the Virtual Waiting Room, is a clinician-to-clinician communication tool that can also be leveraged for physician rounding.  This allows for physicians to round remotely without the need for actual virtual visit appointments. 

At the end of this session, attendees will have a better understanding of MEDITECH’s Virtual Care offerings and recently completed enhancements. They will be able to see how telehealth can integrate seamlessly into existing provider workflows to provide higher patient satisfaction to consumers.

Jessica Haller, Senior Supervisor, oversees both the implementation and ongoing support of MEDITECH’s Patient Engagement tools focusing on the Patient and Consumer Health Portal and features that optimize and promote patient engagement such as self scheduling, pre-registration/self check in, remote patient monitoring, and virtual care. Jessica has 11 years of experience showcasing skills as an applications specialist, project manager, and supervisor working with all of MEDITECH’s platforms and understanding how they integrate with MEDITECH’s Patient and Consumer Health Portal.

 

 

1094 - Healthcare Literacy and the Patient Portal

Track: Expanse

Presenter: Doreen DeGroff

Organization: CereCore

One of the key issues identified today is the literacy of the general public around healthcare and healthcare terminology. Regulations require more information be sent to the patient portals and be available to patients in digital formats often before physicians and other clinicians have reviewed the information and/or discussed it with the patient. What is this impact to how can facilities and the industry prepare patient and their staff for this concern?

Plus, many patients still face challenges accessing digital technologies. The addition of so many different new technologies and today’s plug-and-play app-centric world opens a whole new “opportunity” for access to patient information.

This presentation will explore all of this the good bad and ugly. We will review some of the tools available within MEDITECH’s patient portal that can assist with this issue as well as some thoughts and current ideas to help faculties meet the regulatory requirements, and meet the needs of the patients as well.

Doreen DeGroff is a Senior Product Director of MEDITECH consulting services at CereCore. She started in the hospital setting as a patient access director and has over 35 years of experience focusing on process improvement, revenue cycle management, and regulatory compliance initiatives in all healthcare settings.

Learning objectives:

• What is healthcare literacy?
• How does this impact the patient?
• How does this impact our industry/EHRs?

 

 

1095 - KLAS & The Arch Collaborative: Improving the MEDITECH EHR Experience

Track: Support & Technology

Presenter: Jason Hess

Organization: KLAS

The Arch Collaborative is a clinician-led effort to improve the EHR experience for clinician end users. The Arch Collaborative uses a standard survey and benchmarking to help healthcare provider organizations better understand how their EHR satisfaction and experience compares with others like them and identify and apply evidence based best practices that other healthcare providers have implemented to improve their EHR experience.

We will share evidence-based practices around EHR training, Personalization and Governance and provide specific examples of how a few MEDITECH organizations (and MUSE members), are using the Arch Collaborative to improve their EHR satisfaction.

 We will also discuss recent findings from the Arch Collaborative data set highlighting clinician burnout and turnover. He will share how healthcare provider organizations are using Arch Collaborative data to identify clinicians needing specific help with their EHR experience, and the impact this can have in helping to improve clinician burnout and turnover.

 Jason Hess, KLAS Executive Vice President of Provider Success. Jason was the 10th fulltime employee hired at KLAS in 2003, when KLAS was much smaller, and for the last 19 years has worn many hats at KLAS, including lead over all KLAS Research, Sales and Marketing. Jason is currently responsible for provider outreach and success at KLAS, pertaining to the Arch Collaborative, an initiative currently focused on measuring and improving EHR satisfaction.

 Jason has worked with hundreds of healthcare provider leaders in the United States and around the world. Jason is a frequent contributor to several healthcare publications and is a repeat presenter at HIMSS, and other national and international conferences. Jason has a BA from Brigham Young University and an MBA from the University of Utah.

 

 

 

 

1096 - Work Smarter Ambulatory

Track: Expanse

Presenters: Doreen DeGroff and Terri Johnson

Organization: CereCore

Typically, when we think of an ambulatory product or EHR we think of the provider office or speciality practice. However, there are many services that are provided within the walls of the hospital – pain clinics, wound care clinics etc. – whose work process are similar to that of a provider office.

Many have used the acute EHR to varying degrees of success. This presentation explores the use of the ambulatory functionality in these settings as an opportunity to truly meet the needs of the clinicians, front office, and billing in a more optimal fashion. 

Doreen DeGroff is a Senior Product Director of MEDITECH consulting services at CereCore. She started in the hospital setting as a patient access director and has over 35 years of experience focusing on process improvement, revenue cycle management, and regulatory compliance initiatives in all healthcare settings.

Terri Johnson is a Senior Consultant with CereCore.

Learning objectives:

• Understand clinical integrations when using ambulatory for hospital-owned clinics
• Have a good understanding of key decision points
• Understand how ambulatory and acute work side by side in this type set up

 

 

1097 - OR Utilization Analysis – Optimizing Efficiency Through Understanding Data

Track: Population Health & Analytics

Presenters: Glen R. D’Abate and Chris Giroux

Organization: Acmeware; Northwestern Medical Center, St. Albans, Vermont

In this educational session, we will explore how disparate data available in your MEDITECH EHR system can be brought together and analyzed to provide insight into the scheduling and utilization efficiency of operating room resources. Your EHR collects hundreds of data points associated with scheduling, timing, activity, and outcomes of processes and procedures related to OR utilization. The challenge with deriving actionable information from this data is presenting and visualizing it in a manner that can quicky and easily identify what is working as anticipated, and what processes are breaking.

We will discuss how to identify where this data can be derived from within your EHR and how it can be brought together into datasets that allow for detailed analysis.  We will review strategies for presenting this data and demonstrate the use of Microsoft’s ubiquitous Power BI interactive data visualization application to present thought-provoking OR metrics. Metrics reviewed will include surgeon and provider group efficiency comparisons, block utilization, identifying causes of late or overlapping scheduling, trends in OR utilization by specialty, and much more. If your goal is to learn how to optimize your OR resources, you do not want to miss this session.

Learning objectives:

• Understand OR scheduling optimization using Microsoft Power BI and Power Apps

Glen R. D’Abate, President, Acmeware Inc., has nearly 40 years’ experience working in the healthcare IT field including two years at St. Frances Hospital in CT, 13 years at MEDITECH where he led development of the DR application, and over 24 years as president and CEO of Acmeware. Under Glen’s guidance, Acmeware has become the preeminent leader in providing custom report writing solutions in the MEDITECH EHR space and he is recognized innovative leader in report design and development, custom application development, and data interfacing solutions. Glen has an undergraduate degree in Engineering and Economics from Trinity College and graduate degrees in Biomedical Engineering and in Finance from Rensselaer Polytechnic Institute and Boston College, respectively.

Chris Giroux is Director of Informatics, Data Management, and Integration Services for Northwestern Medical Center (NMC) in St. Albans, Vermont. She has over 22 years of healthcare IT experience is currently the co-chair of NMC’s Data Management & Decision Support Steering Committee. Chris has led the implementation of many systems at NMC, including: MEDITECH Acute in 2010; Data Repository in 2011; onboarding 19 physician practices to MEDITECH Web Ambulatory in 2019; the third site to go live with Commonwell Alliance in 2019; the beta program for Apple Health MEDITECH EMR integration in 2020; and presented at HIMSS on EMR data conversion and analytics in 2020. Chris has an undergraduate degree in Business Management and Environmental Studies from Eckerd College, St. Peterburg, FL and a master’s degree in Predictive Analytics from Northwestern University, Chicago, IL.

 

 

1098 - The ROI Impact of Barcode Specimen Collection

Track: Support & Technology

Presenter: Gere Acevedo

Organization: iatricSystems

Did you know that 34-58% of total lab errors involve mislabeled specimens? Or that 1 out of every 18 lab errors results in an adverse event?

The importance of barcode specimen collection in today’s ever-changing and fast-paced healthcare environment cannot be understated. However, hospitals still have to ask, “How can we afford?”, or is “Is it worth the money?”

This session will go into detail on how the addition of mobile barcode specimen collection can greatly aid your hospital. The CDC reports that barcoding is effective for reducing patient specimen and laboratory testing ID errors in diverse hospital settings as well as recommended as an evidence-based best practice. Don't miss this informative session and you'll also learn how barcode specimen collection can dramatically improve patient safety while providing hard dollar savings.

Gere Acevedo is an Account Manager at iatricSystems. She has been at iatricSystems since 2012 and has helped more than 60 hospitals evaluate and acquire barcode specimen collections. Gere’s goal is to be a customer advocate and coach. She enjoys helping connect customers with solutions that increase patient safety and clinician satisfaction. She values “the big picture” and aims to collaborate with customers and teams across iatricSystems so that everyone experiences success in both their individual objectives and holistically as a larger group. Gere is originally from Nashville, Tennessee, and graduated from Belmont University in 2000.

Learning objectives:

• Define the benefits of barcode specimen collection
• Learn about the ROI of barcode specimen collection for your organization
• Identify how barcode specimen collection will improve patient safety and overall workflow

1099 - Health System Security

Track: Support & Technology

Presenters: Trevor Clere

Organization: Wooster Community Hospital, Wooster, Ohio

A mantra of time in IT leadership has been, “I hate to sacrifice productivity for bureaucracy.” Health system cybersecurity is very often a bureaucratic tax on an operation designed and intended to provide care to those who are ill and or maintain the health of a community. Cybersecurity is, however, a necessary tax; sometimes enlightening and interesting, and worthy of being a part of the entire operation. While not the most entertaining presentation, we are sure many might be surprised at the breadth of the subject. Healthcare cybersecurity should be unnecessary with the objectives we set out to achieve. We wish that were the case.

Trevor Clere, BS, MBA, Director of Information Systems at Wooster Community Hospital, began his career in health care as a tray passer, then dish room operator. He left that while in school to become a cytotechnologist, supporting himself along the way as a waiter, tending bar, and DJ’ing small local events. After spending many years behind a microscope, Trevor decided he wasn’t fit for that role and went to graduate school to attain an MBA in Finance and Hospital Administration. He slid into IT to enable and support the ancillary hospital departments. His next challenge was to support the struggling document scanning and archival processes satellite to MEDITECH Magic. He has been in a leadership position in hospital IT for almost 20 years and truly enjoys what he does.


 

1101 - The Pathway to a Successful Expanse Implementation

Track: Expanse

Presenters: Brian Nelligan

Organization: MUSE – Past-Chair

Scheduled: Monday May 16 at 1:30 pm

You have heard of Expanse. You may even have seen it on a website, participated in a demo, or heard about market reaction to the platform via KLAS ratings and media coverage. Please join us for an interactive panel discussion who have implemented the platform. Learn from their experiences taking their hospitals and ambulatory clinics forward. Discover why they are glad about their decision to move to Expanse, and the benefits they have achieved.

Attend this summit to ask the panel questions. These experts will give provide insight to the wonderful world of Expanse and how you can achieve it too!

Brian Nelligan is the Past-Chairperson of the MUSE Board of Directors.

 

 

1102 - Priority Pack: What’s in It for Me?

Track: Expanse

Presenters: Brian Nelligan

Organization: MUSE – Past-Chair

Scheduled: Monday May 16 at 2:30 pm

MEDITECH has been encouraging customers to take regular priority packs to ensure busy physicians, nurses, and all staff benefit from important changes.

Are you wondering what it takes to get the latest and greatest from MEDITECH for your Expanse EHR?

And how will this benefit your organization and, most importantly, the patients?

Attend this summit to hear the experienced panel discuss the why, what, and how they updated their Expanse EHR. Get you questions answered. Come and learn from your peers so that your next upgrade goes as smoothly as possible.

Brian Nelligan is the Past-Chairperson of the MUSE Board of Directors.