Successful MEDITECH MaaS Implementations: Lessons from Critical Access Hospitals
Guests:
- Ellen Dennehy, Family Practice Physician Associate, Huggins Hospital, Wolfeboro, New Hampshire
- Amanda Reed, EMR Manager, Wolfeboro, New Hampshire
- Dr. Lance Wehrle, CMIO, Bingham Memorial Hospital, Blackfoot, Idaho
- Karrie Moore, Informatics Team Lead, Bingham Memorial Hospital, Blackfoot, Idaho
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Leaders from two hospitals shared their experiences implementing MEDITECH as a Service (MaaS), highlighting why they chose it to streamline systems and support limited IT teams. Both emphasized strong governance with cross-functional committees, plus blended training approaches (online, in-person, and at-the-elbow) to prepare staff for a completely new system.
At go-live, they reduced patient volumes and relied on internal teams and super users for support, avoiding external consultants. Key lessons included improving timing of training and increasing provider support, while ongoing optimization is managed through structured governance processes that prioritize requests based on impact and feasibility.
Show notes