Keynote Speakers

Keynote Speakers - Hoda Sayed-Friel and Helen Waters

Time and Location:

Thursday May 31, 11:00 am, Osceola Ballroom C

Topic Name:

Vision, Action, Success: Innovation Realized

How do you use MEDITECH's EHR to achieve your healthcare goals? Join us as we go beyond talk, to look at how our technologies have already been implemented, and what impact they have had on customers' costs, quality, outcomes, and user satisfaction. We will also discuss some future technologies and how we plan to integrate them into our system.

Hoda Sayed-Friel charts MEDITECH’s strategic direction—including overseeing the evolution of MEDITECH’s Electronic Health Record—and aligns it with Client Services to optimize the customer experience. Ms. Sayed-Friel was promoted to executive vice president in recognition of her proven ability to create, coordinate, and communicate matters of strategy.

Ms. Sayed-Friel is also responsible for our implementation and customer service teams, as well as our business development—building strategic partnerships that provide value to the MEDITECH system. She leverages the collective expertise of the MEDITECH community to address the complex challenges facing healthcare organizations.

With her clinical degree and experience, Ms. Sayed-Friel recognizes the importance of including the healthcare provider’s perspective in systems design, and she has influenced the development and adoption of Advanced Clinical Systems. She has been actively involved in discussions with healthcare providers and consumers to promote care coordination, interoperability, and disease management, highlighting the importance of using information systems to help promote wellness and improve outcomes.

Ms. Sayed-Friel is a leading advocate for the use of IT to improve the safety, quality, and efficiency of healthcare. She has spearheaded both national and local efforts to promote the widespread adoption of EHRs, consulting with national leaders on issues ranging from standards development to successful adoption strategies and serving on the National Academy of Medicine workgroup for Genomics & EHR integration as well as bipartisan committees that guide the government in EHR regulations.

Ms. Sayed-Friel earned a Bachelor of Science from Northeastern University (class of 1980) and before coming to MEDITECH, worked at New England Baptist Hospital in Boston Massachusetts. She has been with MEDITECH for over 31 years and is widely respected for her expertise in the development and implementation of interoperable healthcare delivery systems.
Hoda_Sayed-Friel.pngHoda Sayed-Friel
Executive Vice President
Helen Waters is focused on listening to, acting on, and delivering for the healthcare organizations she serves. As executive vice president of sales and marketing, she leverages her deep understanding of customers’ needs and concerns to deploy a more cohesive approach to communicating who MEDITECH is as a company— throughout the marketplace and around the world.

Previously in her role as vice president of the 5.x division, Ms. Waters was responsible for the development, implementation, and service of our MAGIC and Client/Server customers as well as our Home Care division in Atlanta. Ms. Waters also served previously as a regional sales director, helping to solidify MEDITECH’s presence in the Midwest sales region. In addition, she was the lead sales contact for one of MEDITECH’s largest customers, Hospital Corporation of America (HCA). Throughout her career, Ms. Waters’ strong bonds with customers and dedication to exceptional customer service have made her stand out from the pack.

Ms. Waters is always thinking of new ways to increase customer engagement, and to help MEDITECH facilities make the most of their EHR solutions. Along with her executive vice president peers and the CEO, Helen is helping to make strategic decisions that impact our future, leveraging her experience and insights into both MEDITECH and the healthcare industry.
Helen_Waters.pngHelen Waters
Executive Vice President of
Sales & Marketing

Keynote Speaker - Alex Sheen

Time and Location:

Friday June 1, 11:00 am, Osceola Ballroom C

Alex Sheen is the Founder of because I said I would, the international social movement and non-profit dedicated to the betterment of humanity through promises made and kept.

Sparked by the loss of his father, Alex began sending promise cards to anyone who requested them at no cost. Since his father’s passing on September 4th, 2012, because I said I would has sent over 8.42M promise cards to more than 150 countries. Alex’s commitment to the betterment of humanity has inspired millions and his promises have been shared virally around the world.

Some of Alex’s promises include:

  • Walking 245 miles across the entire state of Ohio in under 10 days to fulfill a promise to the three Cleveland women who were held captive for 10 years.
  • Volunteering at 52 different non-profit organizations in a single year.
  • Promising children with cancer trips to Disneyland and personally delivering 100 tickets.
  • Driving through the night to deliver disaster relief aid to the victims of Hurricane Sandy.
  • Giving 100% of his speaking fees to because I said I would and other charities instead of himself.

Alex’s work has been featured on CNN, ABC World News with Diane Sawyer, the TODAY Show, Good Morning America, the Steve Harvey show and many other programs. Alex’s efforts have made the #1 spot on the front page of over 10 times. His work in awareness videos was listed BuzzFeed’s “Most Important Viral Videos of 2013.”

Alex is a four-time TEDx Talk speaker. In 2017, he spoke at more than 130 events in over 100 cities. His life’s work is dedicated to humanitarianism and he does not accept commercial endorsements. Alex is a proud graduate of Ohio University and he loves his dog Kimchi very much.

Alex Sheen