What Does Good Look Like?
Guest: Shannon Connell, Vice President of Customer Experience, MEDITECH
In her role, Shannon she oversees the implementation and service of MEDITECH's licensed customers, as well as the company's legal department, quality system for our internal processes, and medical devices. Overseeing governance coupled with her customer experience responsibilities, uniquely equipped her to support MEDITECH customers and ensure their success from contracting through implementation, and beyond.
Shannon tells us about her interesting path from biology major to law school, and then how she applies her law degree at MEDITECH – and how her long tenure with the company has afforded her great opportunities to interact with customers in meaningful ways.
We discuss the ever-changing regulatory requirements, interoperability, implementations, and establishing best practices. MEDITECH is concentrating on optimization and ensuring customers garner full value from the system, under the driving motto “what does good look like?”
Shannon also talks about MEDITECH Circle and how she feels it will be very beneficial to customers as the functionality of the tool continues to grow with the addition of AI tools to enhance analytics.
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